Shelley Kowalewski
Tinley Park,IL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
29
29
years of professional experience
Work History
Server
Vinny’s Clam Bar
Tinley Park, Illinois
05.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
Banquet Server
Jacksonville Golf & Country Club
Jacksonville, FL
12.2021 - 03.2024
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Served beverages and appetizers to guests in an efficient manner.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Communicated with chefs regarding any special requests from guests.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Bartender
Del Bar
Wisconsin Dells, Wisconsin
10.2016 - 09.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Beverage Cart Attendant
Two Oaks North
Wautoma, Wisconsin
05.2004 - 09.2016
- Organized the beverage cart in an orderly fashion to ensure customer satisfaction.
- Cleaned and maintained the beverage cart on a daily basis.
- Replenished supplies such as cups, napkins, straws, stirrers, ice. throughout shift.
- Greeted guests in a friendly manner while providing excellent customer service.
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
- Monitored inventory levels closely and restocked items when necessary.
- Informed management about any issues related to equipment malfunctions or damaged merchandise.
Secretary
Independent Garage Builders
Tinley Park, Illinois
07.1998 - 03.2004
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
Secretary
State Farm Insurance Inc
Oak Lawn, Illinois
02.1996 - 06.1998
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Operated office equipment such as photocopiers, scanners, and fax machines.
Education
High School Diploma -
Tinley Park High School
Tinley Park, IL05-1998
Skills
- Professional appearance
- Effective customer upselling
- Food and beverage pairings
- Exceptional customer service
- Point of sale (POS) system operations
- Hospitality service expertise
- Customer service
- Positive and professional
- Strong work ethic
- Cash handling
Timeline
Server
Vinny’s Clam Bar
05.2024 - Current
Banquet Server
Jacksonville Golf & Country Club
12.2021 - 03.2024
Bartender
Del Bar
10.2016 - 09.2021
Beverage Cart Attendant
Two Oaks North
05.2004 - 09.2016
Secretary
Independent Garage Builders
07.1998 - 03.2004
Secretary
State Farm Insurance Inc
02.1996 - 06.1998
High School Diploma -
Tinley Park High School