Shelley Kubicki
Fishers,IN
Summary
Motivated professional with a strong foundation in client relationship management, issue resulton and revenue growth. Skilled in leveraging CRM systems, strategic planning, and team collaboration to deliver exceptional results and drive customer satisfaction. Seeking to contribute proved skills and proactive solutions to chieve success in a collection/customer service manager role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Account Manager
CNAC
02.2015 - Current
- Managed over 100 accounts in the auto finance department
- Excellent customer service skills
- Extreme knowledge of lending policies, practices, compliance and underwriting criteria
- Counsel customer of financial procedures in order to mean one financial planning
- Excellent problem solving; Strong communication skills
- Bankruptcy concerns and working with attorney
- Training and mentoring new hire
- Repossession and Insurance claim knowledge.
- Developed strategic account plans to drive revenue growth.
- Managed client relationships to ensure satisfaction and retention.
Advertising Sales Consultant
Angie’s List
04.2014 - 02.2015
- Manage variety of service providers throughout the United States to sell a profitable advertising campaign which benefit the service providers and Angie’s List members.
Account Representative
DECA Financial Service
02.2013 - 04.2014
- Managed variety of specialized accounts that are highly confidential for the US Department of Education. Evaluate different program that would be most profitable for an organization or individual client while maintain the highest level of client satisfaction.
Account Specialist /Wage Garnishment
PCNA
11.2009 - 02.2013
- Managed variety of specialized accounts that are highly confidential for the US Department of Education. Evaluate different program that would be most profitable for an organization or individual client while maintain the highest level of client satisfaction. Awarded Quarterly Employee Appreciated for instrumental role in driving record high sales increase, propelling the organization to improve ranking from 17 to 7 in territory in 2010. Selected member of the Compliance Task Force to continuous high performance for company, state and federal regulations.
Education
MBA -
University of Phoenix
Phoenix, AZBS - Business Management/Marketing
Ball State University
Muncie, INSkills
- Client Service Management Compliant Handling & Resolution
- Analyzing Data
- Strategic Planning Sales & Margin Improvement
- Statistical Data
- Team Building & Training
- Human Resource Management, Microsoft Office
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Goals and performance
- Revenue generation
- Database management
- Client relationship management
- CRM systems
- Documentation and reporting
Certification
PHR
- Certified Professional Human Resources
Communication
I am highly motivated, client focused, professional with extensive experiences in management, development, analytic, training, recruiting, and retention. Skilled in creating and growing solid client and employee relationships, needs analysis and accounting activities. Respected and dedicated results orient manager. I instill a shared, enthusiastic commitment to client service as a key driver of company’s goal attainment. Lead by example and ensure the execution of all compliance rules, regulations, and organization policies. Consistently top ranked performance by goal achievements.
PHR
Throughout my career
Timeline
Senior Account Manager
CNAC
02.2015 - Current
Advertising Sales Consultant
Angie’s List
04.2014 - 02.2015
Account Representative
DECA Financial Service
02.2013 - 04.2014
Account Specialist /Wage Garnishment
PCNA
11.2009 - 02.2013
BS - Business Management/Marketing
Ball State University
MBA -
University of Phoenix