Summary
Overview
Work History
Education
Skills
Education Specialized Training
Timeline
Generic

Shelley Martinez

Summary

Proven leader with 10 years of experience driving team success and operational efficiency. Extensive background in customer service spanning over 20 years, consistently delivering high-quality support. Skilled in office management and adept with various office equipment. Expertise in integrated computer applications within networked environments.

Overview

23
23
years of professional experience

Work History

ICQA/Problem Solve/RC Sort

AMAZON
01.2024 - Current
  • Sorting products for customer orders.
  • Counting for simple bin and cycle count.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Bin overhang audits.
  • Running the shift in the absence of the PA.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Recognized by management for providing exceptional customer service.
  • Operated a variety of machinery and tools safely and efficiently.

Studio Manager

Picture People
01.2017 - 01.2024
  • Organized production schedules, managed budgets and tracked expenses.
  • Prepared invoices for completed projects and handled billing inquiries from clients.
  • Coordinated with IT support to maintain studio software and hardware, ensuring operational efficiency.
  • Enhanced customer experience through prompt service, problem resolution, and feedback collection.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored the management staff to ensure that the company's "open-door policy" was consistent, allowing employees to share ideas and openly make suggestions.
  • Implemented and maintained studio policies and procedures to uphold quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw production timelines, ensuring projects are completed on schedule and within budget.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Oversaw daily studio operations, ensuring smooth workflow and client satisfaction.

Photo Manager

Magic Photography
01.2010 - 01.2017
  • Assisted in the selection of equipment needed for shoots.
  • Reviewed requests for image usage rights and permissions.
  • Scheduled staff assignments for photo shoots based upon individual skillsets.
  • Managed budgets and timelines related to photo projects.
  • Assigned work and monitored performance of project personnel.
  • Troubleshot issues arising during photo shoots or editing sessions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided technical support on imaging software applications.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Trained staff members on proper use of photographic equipment.
  • Performed color correction and retouching of photos.

Expeditor

RPI/Select Staffing
01.2008 - 01.2009
  • Create a list of missing products.
  • Determining the damages and sending for reprint.
  • Providing quality control.
  • Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
  • Assisted fellow planning staff members with tasks to maintain proper workflows.
  • Verified purchase orders, invoices and packing slips for correctness.
  • Maintained a detailed database of all shipments, deliveries, and returns.

Yearbook Editor

Gila Bend High School
01.2002 - 01.2003
  • Coordinated and developed theme and design concepts for annual yearbook.
  • Organized yearbook layout, gathered photos and wrote content for pages with InDesign.
  • Proofread copy to detect and correct errors in spelling, punctuation and syntax.
  • Submitted final copies of printed books along with digital files according publisher's requirements prior deadline date .
  • Worked closely with school administration in order to stay informed about relevant policies or procedures that may impact production of the yearbook.
  • Assigned topics, events and stories to individual writers or reporters for coverage.
  • Created a timeline of deadlines for staff members to ensure all content was submitted on time.
  • Edited photos and captions to ensure they fit within the organization's guidelines.
  • Supervised student employees who were assisting with producing the yearbook ensuring tasks were completed accurately and on time.

Education

Certification of Completion - Portrait Photography

Lifetouch National School Studios
Renton, WA

Certification of Completion - Integrated Computer Applications

Business Computer Training Institute
Tacoma, WA

Diploma - College prep

Gila Bend High School
Gila Bend

Skills

  • Cycle counting and inventory management
  • Product sorting and quality control
  • Technical troubleshooting and software support
  • Problem solving and resolution
  • Team collaboration and building
  • Staff training and employee onboarding
  • Customer service and relations
  • Time management and shift scheduling
  • Attention to detail and performance evaluations
  • Computer skills including MS Office

Education Specialized Training

  • Lifetouch National School Studios, Portrait Photography, Certification of Completion
  • Business Computer Training Institute, Integrated Computer Applications, Certification of Completion
  • Gila Bend High School, College prep, Diploma

Timeline

ICQA/Problem Solve/RC Sort

AMAZON
01.2024 - Current

Studio Manager

Picture People
01.2017 - 01.2024

Photo Manager

Magic Photography
01.2010 - 01.2017

Expeditor

RPI/Select Staffing
01.2008 - 01.2009

Yearbook Editor

Gila Bend High School
01.2002 - 01.2003

Certification of Completion - Portrait Photography

Lifetouch National School Studios

Certification of Completion - Integrated Computer Applications

Business Computer Training Institute

Diploma - College prep

Gila Bend High School

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