Open To Work
Shelley Martinez
Bulverde
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Uber/Lyft Driver
Contracted
San Antonio
08.2024 - Current
- Delivered outstanding customer service, resulting in high passenger satisfaction.
- Navigated city routes efficiently using GPS and mapping applications.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
Customer Service Representative
Walgreens
San Antonio
06.2023 - 12.2023
- Resolved product inquiries and service-related issues to improve customer satisfaction.
- Accurately processed transactions using point-of-sale systems to ensure efficient service.
- Organized and maintained store cleanliness to create a welcoming shopping environment.
Customer Service Representative
7-eleven Convenience Store
San Antonio
10.2021 - 06.2022
- Assisted customers with product inquiries and resolved service-related issues to ensure satisfaction.
- Processed transactions accurately and efficiently using point-of-sale systems to enhance service delivery.
- Maintained store organization and cleanliness, contributing to a welcoming customer environment.
Assistant Manager, Customer Service
Lollipops and lace
Lake Jackson
04.2016 - 05.2019
- Oversaw daily customer service operations to enhance customer experience in specialty retail store.
- Trained and mentored new staff on customer interaction techniques to improve service quality.
- Addressed customer inquiries and complaints, ensuring effective communication and resolution.
Data entry/application coordinator
St. Mary’s University
San Antonio
06.2000 - 06.2003
- Coordinated student enrollment and registration application processes at St. Mary's University, ensuring timely and accurate processing.
- Managed user support requests for various software applications, improving user satisfaction across the university.
- Developed training materials for faculty and staff on new software implementations, facilitating smoother transitions and adoption.
Education
Southwest High School
San Antonio, TexasSkills
- Route navigation
- Vehicle maintenance
- Navigational skills
- GPS utilization
- Route planning
- GPS usage
- Customer feedback management
Timeline
Uber/Lyft Driver
Contracted
08.2024 - Current
Customer Service Representative
Walgreens
06.2023 - 12.2023
Customer Service Representative
7-eleven Convenience Store
10.2021 - 06.2022
Assistant Manager, Customer Service
Lollipops and lace
04.2016 - 05.2019
Data entry/application coordinator
St. Mary’s University
06.2000 - 06.2003
Southwest High School