WILLY YOUTCHOKO (Medical Courier)
Tempe,AZ
Summary
Customer-focused professional with a strong background in operational management and problem-solving. Proven ability to ensure timely service delivery and enhance customer satisfaction through efficient route navigation and effective team collaboration.
Overview
11
11
years of professional experience
Work History
LYFT AND UBER DRIVER
Uber
Tempe, Arizona
06.2018 - Current
- Navigated routes efficiently to ensure timely passenger pickups and drop-offs.
- Provided excellent customer service to enhance rider experiences and satisfaction.
- Maintained vehicle cleanliness and performed regular safety checks before each shift.
SELF EMPLOYED CELLULAR STORE OWNER
Metro by T-Mobile
TEMPE, AZ
11.2014 - Current
- Managed daily operations and staff scheduling to ensure smooth store functionality.
- Oversaw inventory management and product ordering to maintain stock levels.
- Trained new employees on customer service protocols and sales techniques.
- Executed marketing strategies to promote new products and services effectively.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Ensured compliance with company policies and local regulations in store operations.
- Fostered a positive work environment by encouraging teamwork and open communication.
- Developed relationships with customers to enhance loyalty and satisfaction levels.
- Maintained records of sales, profits and losses within the store.
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Increased business by developing new marketing and promotional strategies.
Education
Bachelor of Science - Health And Physical Fitness
The University of Texas At El Paso
El Paso, TX06-2009
Skills
- Route navigation
- Vehicle maintenance
- Customer service
- Ride-sharing platform use
- Safety compliance
- Inventory management
Timeline
LYFT AND UBER DRIVER
Uber
06.2018 - Current
SELF EMPLOYED CELLULAR STORE OWNER
Metro by T-Mobile
11.2014 - Current
Bachelor of Science - Health And Physical Fitness
The University of Texas At El Paso