Shelley McCully
Tumwater,WA
Overview
4
4
years of professional experience
Work History
Health Services Consultant 1
Department of Health
Tumwater, WA
01.2026 - Current
- Conducted thorough evaluations of applications to confirm accuracy and alignment with credentialing requirements.
- Conducted thorough verification and acquisition of applicant information through online databases and various resources.
- Executed updates to electronic databases and optimized related workflows.
- Identified and recorded discrepancies to ensure compliance with procedures for handling exceptions and incomplete applications.
- Executed responsibilities with a commitment to maintaining high levels of accuracy and confidentiality in all operations.
- Executed comprehensive reviews of work products to ensure quality assurance and completeness.
- Clarified and addressed inquiries related to application and endorsement processes, regulations, and eligibility requirements.
- Notified applicants regarding missing information, application errors, and obstacles to credential acquisition.
Health Services Consultant 2
Department of Health
Tumwater, WA
04.2024 - 12.2025
- Delivered technical consultation and assistance to health service providers and staff regarding complex regulatory and licensing activities for credentialing.
- Conducted assessments of credentialing applications and implemented licensing and regulatory policies for public health programs.
- Assisted in answering inquiries regarding Washington State Patrol background checks. Supported team members by reviewing their work for accuracy. Provided training to address any deficiencies identified during background information reviews.
- Conducted thorough reviews of background information and notified credentialing specialists of any deficiencies to ensure efficient processing of deficiency letters.
- Facilitated application progression to final review for approval or directed to complaint intake within one-day target timeline.
- Facilitated expertise support and guidance for credentialing specialists in resolving complex inquiries and issues.
- Identified complex, irregular issues and provided recommendation to solve them.
- Oversaw task completion within a two-day target timeframe after receipt.
- Managed incoming calls on work and team lines, demonstrating empathy by actively listening to customer concerns and providing accurate information.
Health Services Consultant 1
Department of Health
Tumwater, WA
02.2022 - 05.2023
- Conducted thorough reviews, evaluations, and assessments of incoming applications for completeness, accuracy, and compliance with established departmental policies and state regulations.
- Verified and obtained information regarding applicants by searching online databases and other resources, and by communication with representatives of the Department of Health programs, state and local government agencies, educational and credentialing/licensing institutions, and some other outside organizations.
- Facilitated application processes by initiating and clarifying actions required for eligibility and compliance.
- Assisted in maintaining accurate records and updating electronic databases within licensing system. Completed various system-related workflows and tasks efficiently.
- Identified and exception and/or incomplete applications
- Ensured utmost accuracy and confidentiality in all work-related tasks.
- Executed comprehensive reviews of work products to ensure quality assurance and completeness.
- Clarified and addressed inquiries related to application and endorsement processing regulations and eligibility criteria.
Health Services Consultant 1
Department of Health
Tumwater, WA
02.2022 - 05.2023
- Evaluated and assessed incoming applications for completeness, accuracy, and adherence to departmental policies, state laws, and credentialing standards.
- Guided applicants through necessary steps to ensure compliance and eligibility for applications.
- Assisted in maintaining accurate records and updating electronic databases within licensing system. Completed various system-related workflows and tasks to support operational efficiency.
- Conducted thorough investigations and documented discrepancies to uphold compliance with established procedures.
- Ensured accuracy and currency of agency credentialing information and records specific to credential types and facility or profession criteria.
- Executed systematic reviews of work products to ensure quality assurance and completeness.
Timeline
Health Services Consultant 1
Department of Health
01.2026 - Current
Health Services Consultant 2
Department of Health
04.2024 - 12.2025
Health Services Consultant 1
Department of Health
02.2022 - 05.2023
Health Services Consultant 1
Department of Health
02.2022 - 05.2023