Shelley Menasco
Magna,UT
Summary
Dynamic Team Support Specialist with a proven track record at Atx Auctions, excelling in customer service and ticket management. Enhanced team productivity through effective communication and strategic planning, while fostering a positive work environment. Recognized for developing training materials that improved onboarding efficiency and contributed to overall team satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Truck Loader
UPS
Salt Lake City, Utah
11.2025 - 12.2025
- Loaded and unloaded packages efficiently using conveyor systems and manual handling techniques.
- Organized packages according to destination for efficient delivery.
- Followed safety protocols to maintain a secure working environment during loading operations.
- Collaborated with team members to meet daily shipping targets and improve operational flow.
- Conducted routine inspections of loading equipment to ensure proper functionality and safety compliance.
- Adapted quickly to changes in workload demands, maintaining productivity during peak periods.
- Assisted in training new employees on safe loading practices and equipment usage.
- Maintained cleanliness and organization of loading areas for optimal efficiency and safety standards.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained clean and functional warehouse space throughout Number hour shifts.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Assisted in maintaining a clean and organized warehouse, contributing to overall workplace productivity.
Team Support Specialist
Atx Auctions
Salt Lake City, UT
03.2023 - 11.2025
- Coordinated communication between departments to ensure seamless workflow and efficient operations.
- Assisted in managing auction listings, ensuring accurate descriptions and timely updates.
- Developed training materials for new team members, enhancing onboarding effectiveness.
- Provided technical support for auction software, resolving issues promptly to minimize disruptions.
- Played a key role in the development of the team''s strategic plan, ensuring that goals were aligned with overall company objectives.
- Coordinated with cross-functional teams to facilitate smooth workflow and information sharing among departments.
- Provided comprehensive support for team members, resulting in improved performance and increased productivity.
- Organized resources and materials needed for various projects, enabling teams to work efficiently and effectively.
- Improved overall team satisfaction by fostering a positive work environment through open communication channels and employee recognition programs.
- Served as a liaison between management and staff, helping to address concerns and provide solutions in a timely manner.
- Addressed potential issues proactively, resolving conflicts within the team before they escalated.
- Assisted in project coordination, ensuring timely completion of tasks and successful project execution.
- Provided ongoing support to team members through regular check-ins and coaching sessions, promoting personal growth and professional development.
- Used ticketing systems to manage and process support actions and requests.
- Provided administrative support during auction processes to ensure smooth operations.
- Identified areas for process improvement, contributing to enhanced operational efficiency.
- Trained new team members on systems and processes to ensure consistent performance.
- Supported customer inquiries by delivering timely information and resolving issues effectively.
- Facilitated strong working relationships between different departments by organizing cross-departmental meetings and collaborative projects.
Assistant Manager
Dollar Tree
- Assisted in daily operations, ensuring efficient store functionality and customer satisfaction.
- Coordinated team schedules and delegated tasks to optimize workflow and productivity.
- Trained new employees on store procedures, promoting adherence to company standards.
- Monitored inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented visual merchandising strategies to enhance product displays and boost sales.
- Collaborated with management on promotional campaigns, improving customer engagement initiatives.
- Resolved customer inquiries and concerns, contributing to a positive shopping experience.
- Analyzed sales data to identify trends and inform strategic decision-making for inventory management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Stagehand
Local 99
- Operated stage rigging equipment to ensure safe and efficient setup for performances.
- Assisted with load-in and load-out processes, maintaining organization of stage materials.
- Executed lighting setups following specifications to enhance production quality.
- Collaborated with crew members to troubleshoot technical issues during events.
- Maintained tools and equipment, ensuring optimal functionality for productions.
- Supported sound checks by preparing audio equipment and testing audio levels.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Increased efficiency in stage setup by organizing tools, materials, and equipment for easy access during productions.
- Upheld professional standards of conduct and performance etiquette, contributing to a positive work environment among team members.
- Assisted in all technical and practical effect setup for Type performances and broke down all equipment at close of each show.
Education
GED - Basic
Home School
Sandy05.1985
Skills
- Customer service
- Active listening
- Ticket management
- Product knowledge
- Analytical thinking
- Customer service expert
Certification
Fork lift training certification
Timeline
Truck Loader
UPS
11.2025 - 12.2025
Team Support Specialist
Atx Auctions
03.2023 - 11.2025
Assistant Manager
Dollar Tree
Stagehand
Local 99
GED - Basic
Home School