Shelley Mosqueda
Brazoria,TX
Summary
Proven Manager at Walmart, adept in strategic planning and operations management, enhanced customer satisfaction and team productivity through effective leadership and problem-solving skills. Achieved significant improvements in financial performance and employee development, demonstrating a strong ability to meet key performance indicators and excel in staff training and development.
I’m highly motivated and capable of meeting or exceeding any deadlines or tasks that are set before me.
I can be described as professional, hardworking and dedicated. I am confident with oral and written communication. I am excellent at multitasking and will always work with the discipline and integrity needed to oversee and maintain the vital records of our customers.
Overview
5
5
years of professional experience
Work History
Manager
Walmart
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Team Leader
Walmart
06.2019 - 10.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Sweeny High School
Sweeny, TXSkills
- Excel
- MS Office
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Performance Management
- Policy Implementation
- Schedule Preparation
- Performance Evaluations
- Business Administration
- Budget Control
- Key Performance Indicators
- Financial Management
- Expense Tracking
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Hiring and Training
- Managing Operations and Efficiency
- Employee Coaching and Mentoring
- Goal Setting
- Professional and Courteous
- Good Judgment
- Interpersonal Relations
- Employee Development
- Performance Tracking and Evaluation
- Administration and Reporting
- Shift Scheduling
- Performance reviewing
- Onboarding and Orientation
- Budget Management
- Cost Control
Accomplishments
I have worked for Walmart for over 5 years and have received 2 Exemplary and 3 Successful on my yearly performance evaluations.
Timeline
Manager
Walmart
10.2022 - Current
Team Leader
Walmart
06.2019 - 10.2022
Sweeny High School