Shelley Nicole Neese
Malvern
Summary
Administrative and public safety professional with expertise in dispatch communications and case management. Successfully navigates high-pressure situations and collaborates effectively with emergency responders. Experienced in training staff, upholding policy compliance, and maintaining confidentiality.
Overview
19
19
years of professional experience
Work History
Dispatcher
Arkansas State Police Troop A
05.2025 - Current
- Dispatcher Test Certificate
- ACIC Advanced Certified
- Operate Computer-Aided Dispatch (CAD) systems
- Dispatch emergency and non-emergency calls efficiently and accurately
- Utilized ATLAS software
- Operated MDS system
- Implemented NICE VERIFY
- Utilized Rapid Deploy software
- Dispatched emergency and non-emergency calls with precision to ensure timely response
- Activated Amber Alerts, Silver Alerts, media advisories, and SWAT callouts to safeguard public safety
- Coordinated with wrecker companies and emergency responders to facilitate rapid incident resolution
- Rapid Deploy
Material Handler / Assembly Line Operator
Kohler Co.
05.2024 - 05.2025
- Ordered materials and components to support faucet production schedules
- Coordinated parts from distribution centers, faucet plants, and plastic plants
- Supplied parts and spindles to production rackers
- Loaded wash baskets for industrial washers
- Transferred completed products into SAP inventory systems
- Verified inventory counts and transported parts between departments
- Assembled faucets by hand
Process Assistant / Problem Solver
Amazon
Little Rock
01.2022 - 03.2024
- Investigated and corrected shipment errors using Kick Out, OOPS, and Putty tools to ensure accuracy and reliability in delivery.
- Coached associates on workplace safety and organization standards, including 4M/5S practices, to promote a safer and more organized work environment.
- Coached associates on workplace safety and organization standards, including 4M/5S practices
- Trained newly hired associates on safety, productivity, and quality procedures
- Collaborated with Compliance teams to assist department operations, ensuring adherence to regulatory standards.
- Assisted department operations and partnered with Compliance teams
- Served as a Learning Ambassador and member of the Associate Safety Committee
Legal Support Specialist
Arkansas Appeal Tribunal
05.2021 - 01.2022
- Reviewed legal cases and documents for accuracy, completeness, and compliance
- Processed court filings and legal documentation to ensure timely submission and compliance with court requirements
- Issued and processed subpoenas for hearings and mediation proceedings
- Maintained schedules for service of process and other time-sensitive documents to support adherence to legal deadlines
- Scheduled hearings and assembled case materials for attorneys
- Prepared legal motions, answers, and orders for attorney review, facilitating efficient case progression and legal strategy
- Maintained confidential case files and communicated with attorneys, respondents, and court personnel
- Transcribed hearings and conducted legal research and investigations
Switchboard / Receptionist
Pulaski County Juvenile Court 11th Division
04.2015 - 05.2021
- Performed receptionist duties, including greeting and screening visitors
- Answered departmental phone lines and assisted callers with information requests
- Managed incoming and outgoing mail distribution
- Prepared accounts payable vouchers, correspondence, memoranda, and court forms
- Entered court orders signed by the judge and notarized legal documents
- Requested juvenile attendance and performance records from schools to support case evaluations
- Escorted juveniles and parents during intake and counseling procedures to ensure smooth transitions
- Assisted bailiffs and attorneys with jury orientation and trial preparation to facilitate court processes
Juvenile Detention Clerk
Pulaski County Juvenile Detention Center
11.2007 - 04.2015
- Ensured juvenile visitation complied with departmental policies and procedures
- Maintained accurate visitation documentation and supported staff operations
- Screened visitors and verified identification and credentials
- Updated housing units regarding scheduled visitation
- Monitored visitation rooms to ensure compliance with regulations
- Scheduled special visits and coordinated juvenile movements to ensure smooth transitions
- Communicated effectively with parents, court personnel, and outside agencies to facilitate visitation processes
- Prepared incident reports and maintained daily facility rosters
Education
High School Diploma -
North Little Rock High School
North Little Rock, AR05-2002
Some College (No Degree) - Paralegal/No Degree
University of Arkansas At Pulaski Technical College
North Little Rock, ARSkills
- Emergency dispatch certification
- National responder training (TIMS)
- FEMA certification
- ACIC advanced certification
- Juvenile detention officer certification (ALETA)
- Automated external defibrillator (AED) certification
- Public safety training
- SAP inventory system expertise
- Employee training
- Incident report documentation
- Emergency communication skills
- Organizational and multitasking abilities
Timeline
Dispatcher
Arkansas State Police Troop A
05.2025 - Current
Material Handler / Assembly Line Operator
Kohler Co.
05.2024 - 05.2025
Process Assistant / Problem Solver
Amazon
01.2022 - 03.2024
Legal Support Specialist
Arkansas Appeal Tribunal
05.2021 - 01.2022
Switchboard / Receptionist
Pulaski County Juvenile Court 11th Division
04.2015 - 05.2021
Juvenile Detention Clerk
Pulaski County Juvenile Detention Center
11.2007 - 04.2015
High School Diploma -
North Little Rock High School
Some College (No Degree) - Paralegal/No Degree
University of Arkansas At Pulaski Technical College