Shelley Osburn

Work History

Taurus Services LLC

Point Comfort , TX

01.2020 - Current

Administrative duties including answering incoming calls and emails, scheduling use of conference rooms for meetings, and keeping inventory of office and break room supplies.
Estimating and creating incoming work requests and purchase orders.
Assigning work to correct department and scheduling according to priority.
Training new Planner/Scheduler staff.
Developed systems to facilitate plant wide change to a paperless work environment.
Developed procedures for department administrative and planning/scheduling duties.
Completing weekly and monthly assignments.

International Bank Of Commerce

Port Lavaca, TX

02.2018 - 01.2020

Opening accounts for new and existing customers. Specializing in business accounts, legal reviews, and conflict resolution.
Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Presented new and additional products and services to existing customers.
Special Projects Coordinator.
Scheduled presentations at local businesses to offer products and services.
Created daily activity report and held morning meetings to discuss monthly goals with tellers and sales staff.
Provided excellent customer service, and received multiple JD Power reviews from satisfied customers.
Named Employee of the Quarter 2nd quarter 2019
Named Credit Card Champion 2018-2019
Local marketing projects - teaching financial awareness at local schools.
Met and exceeded monthly sales goals. Performed at Gold level consistently and helped other staff reach their goals.
Led branch to reach monthly goals.
Traveled to other branches to cover and train staff during shortages.
Training new sales staff.

Midwest Finance Corp

Port Lavaca, TX

07.2017 - 02.2018

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Developed strategy to increase sales and drive profits.
Reviewed sales and gross profit report to assess company efficiency.
Provided excellent customer service.
Debt collection- calling to collect outstanding debts.
Calling former customers to offer new services.

ALCOA

Point Comfort , TX

01.2015 - 07.2017

Checked and verified photo identification prior to granting facility access.
Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Permitted entry with escort for approved persons into secure locations.
Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Maintained records of compliance for The Department of Homeland Security.
Created accurate and detailed incident reports.

Zen Martial Arts Texas

Edna, TX

02.2011 - 12.2014

Front desk customer service
Enrolled new students and explained tuition and class structure.
Managed sales and inventory.
Payroll
Bookkeeping
Social media marketing.
Conflict resolution
Screened job applicants
Planned and organized special events, meetings, employee training, and domestic and international travel for competition team participants and staff.