Shelley Parker-Brandon

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
• Maintained clean and safe environment to promote patient safety and comfort.

• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
• Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
• Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
• Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
• Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Assigned patients to appropriate beds based on designated criteria including physician service, patient care requirements and patient preference.

Communicate with nursing personnel and EVS concerning admissions, discharges, and transfers via telephone as well as the Patient Management System.

Maintain accurate count of patients admitted into the hospital throughout the day.

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.