Shelley Perry
Kissimmee,FL
Summary
Result-driven leader with a strong focus on program creativity. Confident self-starter with excellent coordination skills, which will be an asset in a challenging and growth-oriented role. With over 10 years of experience in various areas, eager to join a team and leverage expertise to achieve success while maintaining integrity and compassion for others. Reliable and top-notch sales associate with outstanding customer service skills and a talent for building relationships. Dedicated to warmly welcoming customers and providing comprehensive service, backed by an in-depth understanding of sales strategy and merchandising techniques.
Overview
26
26
years of professional experience
Work History
Retail Sales Associate
T.J.Maxx
04.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Senior Coordinator
E.H.C.A/C.E.C.
01.2007 - 01.2009
- Duties were researching agencies and programs geared toward assisting ex-offenders Alumni, coordinating programs, handling outstanding court issues and services for clients
- Also, counseling clients to remain drug and crime free and services to serve Alumnus and counseling Alumnus to remain drug and crime free.
Cancellation/reinstatement Clerk
U.S. & Overseas Agencies, Inc.
01.2006 - 01.2007
- Duties involved processing commercial and personal lines policies, collections, and maintaining in a timely matter all aspects of reimbursements, calculations via pro-rata system, issuing reimbursements payments, processing of canceling and reinstating.
Assistant Director
C.E.C.
01.2003 - 01.2004
- Duties were researching agencies and programs geared toward assisting ex-offenders Alumni, coordinating programs, handling outstanding court issues and services for clients
- Also, counseling clients to remain drug and crime free and services to serve Alumnus and counseling Alumnus to remain drug and crime free.
Administrative Assistant
R. Powell & Associates
01.1999 - 01.2002
- Duties consist of Accounts receivable, greeting clients, collecting client information, filing, screening and direct phone calls, typing data entry and collections.
CSR/Data Entry Clerk
Volt Temporary Services
01.1997 - 01.1999
- Assignments consist of 1-800- Flowers handling phone orders and inquiries
- Prime-star Satellite, answering calls (high vol
- Incoming calls) taking Satellite orders, handling customer complaints, billing and services issues, and scheduling.
Education
Social Science -
12.2011
CADC Academy -
12.2004
Certificate -
12.1992
Diploma -
12.1985
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Retail Sales
- Telephone Etiquette
- Cash Management
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
- Meeting facilitation
- Project assistance
- Discretion and Confidentiality
- Data Entry
- Office Administration
- Microsoft Outlook
- Customer and client relations
References
References available upon request
Timeline
Retail Sales Associate - T.J.Maxx
04.2022 - 03.2023
Senior Coordinator - E.H.C.A/C.E.C.
01.2007 - 01.2009
Cancellation/reinstatement Clerk - U.S. & Overseas Agencies, Inc.
01.2006 - 01.2007
Assistant Director - C.E.C.
01.2003 - 01.2004
Administrative Assistant - R. Powell & Associates
01.1999 - 01.2002
CSR/Data Entry Clerk - Volt Temporary Services
01.1997 - 01.1999
Essex County College - Social Science,
Community Education Centers - CADC Academy,
Wilfred Academy - Certificate,
Scotch Plains - Fanwood High School - Diploma,