Shelley Pogodzinski
Franklin,WI
Summary
Dynamic Chief of Staff with a proven track record at Western Union, adept at driving strategic initiatives and enhancing cross-team engagement. Recognized for exceptional accountability management and proficiency in MS Office, I excel in fostering collaboration and delivering measurable results in high-stakes environments.
Overview
20
20
years of professional experience
Work History
Chief of Staff to the President & CEO
Western Union
01.2023 - Current
- Partnered with CEO during Western Union’s enterprise-wide transformation, ensuring alignment and strategic support.
- Ensure execution on CEO directives through structured follow-up, accountability systems, and cross-functional coordination.
- Coordinate board-meeting preparation, CEO briefings, and alignment across global leadership teams.
- Bridge communication between the CEO and senior leaders to enhance collaboration and approachability.
- Facilitated communication with investors and analysts, providing timely follow-ups to enhance stakeholder engagement.
- Manage cadence and structure for executive staff meetings, ensuring priorities are focused and tracked to completion.
- Led internal and external messaging as Interim VP of Communications (2024), guiding communication strategy during critical transformation phases.
- Planned and executed end-to-end large-scale yearly leadership offsites for 150+ employees.
- Led planning and execution of Investor Day events, vetting of locations, managing all logistics, content, and stakeholder coordination.
Executive Assistant to the President, (GBS)
Fiserv
03.2018 - 12.2022
- Acted as an extension of the President’s office, ensuring consistent follow-through and completion of key initiatives.
- Established mechanisms for tracking action items, enhancing accountability across leadership teams.
- Managed divisional communications and executive reporting, streamlining leadership meeting structures.
- Supported integration and transformation initiatives post-mergers, facilitating smoother transitions.
- Recognized for reliability, discretion, and ability to translate strategic intent into measurable results.
Personal Assistant to the CEO
New Resources Consulting
03.2017 - 03.2018
- Provided full executive and personal support to the President and CEO.
- Entrusted with high-value personal and financial matters, demonstrating sound judgement, integrity and professionalism.
- Managed diverse responsibilities, enabling CEO to focus on family activities, networking events, and leisure vacations.
- Planned and executed a variety of events, coordinating with caterers, florists, decorators, and servers to meet specifications and ensure seamless execution.
- Led the sale and closing of the CEO’s personal residence which included a renovation prior to the sale.
- Established trust through professionalism, responsiveness, and proactive communication.
Executive Assistant
MetLife | AIG | Allstate Insurance
01.2006 - 01.2017
- Developed, planned, and implemented cost-effective procedures for office operations.
- Coordinated front desk operations for individual agent locations, ensuring smooth daily customer service.
- Collaborated with senior leaders to evaluate field operations, pinpoint process gaps, and enhance execution.
- Conducted field visits and established repeatable systems with tracking mechanisms to ensure long-term performance consistency.
Skills
- CEO & Board-Level Administrative Support
- Client relationship development
- Cross-team engagement
- Follow-up management
- Proficient in MS Office
- Proficient in Google Workspace
Additional Highlights
- Deep experience managing transformation, executive communications, and cultural alignment.
- Skilled at balancing discretion with influence to drive progress.
- Adept at orchestrating cross-functional collaboration in fast-paced, global environments.
- Excels with personal relationship building.
- Recognized for calm under pressure, reliability, and strong relationship management.
Timeline
Chief of Staff to the President & CEO
Western Union
01.2023 - Current
Executive Assistant to the President, (GBS)
Fiserv
03.2018 - 12.2022
Personal Assistant to the CEO
New Resources Consulting
03.2017 - 03.2018
Executive Assistant
MetLife | AIG | Allstate Insurance
01.2006 - 01.2017