Shelley Powell
Huber Heights,OH
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Gift Associate position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Veterinary Receptionist
Clayton Animal Hospital
01.2025 - 10.2025
- Managed client inquiries and appointment scheduling using veterinary practice management software.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Supported office staff and operational requirements with administrative tasks.
- Received and routed laboratory results to correct clinical staff members.
Medical Receptionist/Assistant Front Office Manager
Carillion Family Practice
06.2016 - 12.2024
- Managed patient scheduling and appointments to optimize practice workflow.
- Trained new staff on operational procedures and office protocols to ensure consistent practices.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Reduced administrative errors by consistently verifying insurance information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
CSR/Processing Specialist
Assurant
10.2009 - 04.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Identified and resolved discrepancies and errors in customer accounts.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Identified data errors and discrepancies and implemented swift corrections.
- Monitored data entry processes and worked to improve efficiency and performance.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
Theater Crew Member
Rave Cinemas
10.2009 - 02.2013
- Operated ticketing and concession systems efficiently, ensuring smooth transactions.
- Resolved guest inquiries and concerns promptly to ensure satisfaction and loyalty.
- Collaborated with team members to optimize workflow during peak hours of operation.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Participated in ongoing training sessions provided by management to stay current on industry trends and best practices for theater operations.
- Promoted upcoming films and special events, effectively increasing attendance rates at the theater.
- Developed strong relationships with regular customers through friendly interactions and personalized recommendations based on their preferences.
- Coordinated with security personnel to ensure that suspicious activities were addressed appropriately, maintaining a safe environment for patrons at all times.
- Checked IDs for age-restricted shows in compliance with regulations.
- Worked with other staff members for smooth theater operations.
- Sold admission, processed payments, and issued tickets.
Education
High School Diploma -
Wayne High School
Huber Heights, OHNo Degree - Medical Assistant
ITT Technical Institute
Dayton, OHNo Degree - Medical Office Administration
Sinclair Community College
Dayton, OHNo Degree - Psychology
Wright State University
Dayton, OHSkills
- Front desk operations
- Telephone etiquette
- Patient registration
- Insurance verification
- Insurance authorizations
- Referral verification
- Appointment scheduling
- Medical terminology
- HIPAA compliance
Timeline
Veterinary Receptionist
Clayton Animal Hospital
01.2025 - 10.2025
Medical Receptionist/Assistant Front Office Manager
Carillion Family Practice
06.2016 - 12.2024
CSR/Processing Specialist
Assurant
10.2009 - 04.2016
Theater Crew Member
Rave Cinemas
10.2009 - 02.2013
High School Diploma -
Wayne High School
No Degree - Medical Assistant
ITT Technical Institute
No Degree - Medical Office Administration
Sinclair Community College
No Degree - Psychology
Wright State University