Shelley Reece
Winston-Salem,NC
Summary
Reliable Self-Employed, Freelance worker, highly productive in completing tasks efficiently and with care. Skilled in various practices, time management, and organization ensuring the job is done right. Excel at communication, adaptability to different environments, and problem-solving to address any challenge effectively.
Overview
28
28
years of professional experience
Work History
Residential House Cleaner
Self Employed Services
Winston-Salem
01.2009 - Current
- Maintained a safe working environment by using appropriate cleaning supplies.
- Organized closets as requested by clients.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with customers about requests for additional supplies or cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Used cleaning chemicals following proper guidelines.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Swept, vacuumed and mopped hardwood floors.
- Polished mirrors and chrome fixtures.
- Emptied trash cans in all rooms of the house.
- Vacuumed carpets and upholstered furniture.
- Scrubbed kitchen counters, cabinets and backsplashes.
Pet Sitter, Farm and House
Self Employed Services
, NC
01.2009 - Current
- Responded quickly to emergency situations in a calm manner while following established protocols.
- Developed strong relationships with families I worked for to ensure quality service was provided every time.
- Maintained a clean environment throughout the day by tidying up after each activity was completed.
- Provided references upon request from families I had previously worked for.
- Provided emotional support when pets were feeling anxious due to separation from owners.
- Checked fences daily for holes or damage that could allow an animal escape.
- Assisted in transporting pets to vet appointments when needed.
- Administered oral medications as prescribed by the veterinarian or client instructions.
- Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
- Enforced house rules consistently so that pets understood expectations for acceptable behaviors.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
- Observed animals closely for any signs of injury or illness and took appropriate action if necessary.
- Walked dogs regularly to promote exercise and maintain proper health and fitness.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Kept detailed records of pet care activities, preferences, and any notable incidents.
- Implemented pet owners' specific care routines, ensuring consistency in pets' schedules.
- Managed overnight pet care, providing continuous companionship and security for pets.
- Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
- Managed multiple pet care assignments simultaneously, demonstrating strong organizational skills.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Trained pets on basic commands and good behavior, reinforcing positive actions.
- Followed precise feeding instructions and schedules for animals under care.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bartender
Baggerz Saloon
Winston-Salem, North Carolina
04.2013 - 04.2018
- Performed opening and closing duties including restocking supplies.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Balanced daily registers and generated sales reports for management.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Managed accurate bar tabs and processed cash and credit card transactions.
Property Manager
Coles Point Marina & Campground
Coles Point,, VA
01.2005 - 12.2008
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Managed all maintenance requests from tenants in a timely manner.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Facilitated tenant paperwork processing and verification.
- Exercised direct supervision over property staff.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Met with prospective tenants to show property and assess applications or sign leases.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Property Manager
Drucker & Falk Property Management
Richmond, , VA
01.1997 - 12.2005
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Processed evictions when necessary in accordance with state laws and procedures.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance, and administration of various properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Compiled and conveyed operational and financial data to regional manager.
- Prepared detailed budgets and financial reports for properties.
Education
High School Diploma -
Patrick Henry High School
Ashland, VA 09-1988
Some College (No Degree) - Real Estate
J. Sargeant Reynolds Community College
Richmond, VASome College (No Degree) - NALP - National Apartment Leasing Professional
National Apartment Association- NAA
Washington, DCSome College (No Degree) - CAM - Certified Apartment Manager
National Apartment Association- NAA
Washington, DCSkills
- Inventory management
- Time management
- Client communication
- Attention to detail
- Safety practices
- Organizational skills
- Problem solving
- Reliability and punctuality
- Health and safety compliance
- Customer service-focused
- Teamwork
- Customer service
Accomplishments
- VAMA - Virginia Apartment Management Association, Property Manager of the Year
Timeline
Bartender
Baggerz Saloon
04.2013 - 04.2018
Residential House Cleaner
Self Employed Services
01.2009 - Current
Pet Sitter, Farm and House
Self Employed Services
01.2009 - Current
Property Manager
Coles Point Marina & Campground
01.2005 - 12.2008
Property Manager
Drucker & Falk Property Management
01.1997 - 12.2005
High School Diploma -
Patrick Henry High School
Some College (No Degree) - Real Estate
J. Sargeant Reynolds Community College
Some College (No Degree) - NALP - National Apartment Leasing Professional
National Apartment Association- NAA
Some College (No Degree) - CAM - Certified Apartment Manager
National Apartment Association- NAA