Shelley Riley
Washington
Summary
Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services and phone etiquette. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.
Overview
21
21
years of professional experience
Work History
Concierge (On-Call)
Dupont East Condominiums
11.2024 - Current
- Greeted residents and guests warmly upon arrival at Dupont East Condominiums.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Assisted residents with package deliveries and mail distribution efficiently.
- Coordinated maintenance requests and communicated needs to service teams promptly.
Concierge (On-Call)
Guardian Service Industries Inc.
Washington
04.2023 - 04.2025
- Managed incoming calls and directed inquiries to appropriate
- Monitored building security systems to ensure safety of residents and property.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Concierge (floater)
West End Place Condominium
Washington
09.2004 - 07.2023
- Greeted residents and guests, providing a welcoming atmosphere at West End Place.
- Assisted with concierge services, coordinating transportation and reservations for residents.
- Managed package deliveries, ensuring secure handling and timely notifications to residents.
- Handled inquiries from residents, resolving issues with professionalism and courtesy.
- Handled mail and package deliveries, keeping items secure.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all resident's inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Education
Washington Irving High School
New York, NYSome College (No Degree) - Global Business Management
Southeastern University
Washington , DCSkills
- Customer service
- Building security
- Package management
- Maintenance coordination
- Microsoft
- PBX SYSTEMS
Languages
Japanese
Professional
Timeline
Concierge (On-Call)
Dupont East Condominiums
11.2024 - Current
Concierge (On-Call)
Guardian Service Industries Inc.
04.2023 - 04.2025
Concierge (floater)
West End Place Condominium
09.2004 - 07.2023
Washington Irving High School
Some College (No Degree) - Global Business Management
Southeastern University