MICHELLE CASTRO
Renton,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Lounge Concierge On-Call
Alaska Airlines
SeaTac, WA
01.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Offered friendly and efficient service to guests, handled challenging situations with ease.
- Collaborated with team members to improve operational workflows and enhance guest satisfaction rates.
Life Insurance Agent
Ameritas Life Insurance Corp
08.2014 - 08.2017
- Educated clients on various types of life insurance policies.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Increased sales of life insurance products through tactical customer outreach.
Claims Processing Specialist
HealthPoint Community Healthcare Center
08.2011 - 04.2013
- Processed charges electronically following medical and dental claims process
- Provided feed back and communicated with providers and clinic staff to obtain incomplete or missing information needed to process clean claims
- Reviewed and followed up on unpaid claims with insurance companies using system generated reports
- Reviewed, corrected and re- billed insurance claim denials according to established guidelines
AR Biller II
Polyclinic Medical Center
10.2007 - 01.2010
- Started as an AR Biller I then got promoted to AR Biller II on 06/23/08
- I handled Cigna, L&I State, and L&I Self Insured for 180 doctors
- I also take calls for Customer Service when they need our help
- I’m responsible for making sure all claims get paid
- If there is An error on the claim I make sure it gets corrected or sent to the appropriate department to get corrected.
Senior Collections Representative
Apria Healthcare Inc
01.2006 - 01.2007
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Corrected, completed and processed claims for multiple payer codes.
Billing Specialist/Receptionist/Credentials
Renton Pediatric Associates
01.2003 - 01.2005
- Posting insurance payments
- Maintaining accounts receivable
- Process electronic billing
- Call into insurance companies for non-paid claims
- Returning patient calls regarding their statement
- Verifying insurance for patients
- Checking patients in
- Scheduling appointments
- Preparing charts for next days appointment
- Closed out money bags and did deposit at night
- Made sure all doctors are in network with certain insurance companies
- Made sure all doctors were up to date with their board certificates, professional liability insurance, and their licenses.
Education
Some College, Seattle Community College
2003
High School Diploma -
John F. Kennedy High School
2000
Skills
- Customer Service
- Customer Satisfaction
- Positive Attitude
- Goal Oriented
- Attention to Detail
- Multitasking
Timeline
Lounge Concierge On-Call
Alaska Airlines
01.2024 - Current
Life Insurance Agent
Ameritas Life Insurance Corp
08.2014 - 08.2017
Claims Processing Specialist
HealthPoint Community Healthcare Center
08.2011 - 04.2013
AR Biller II
Polyclinic Medical Center
10.2007 - 01.2010
Senior Collections Representative
Apria Healthcare Inc
01.2006 - 01.2007
Billing Specialist/Receptionist/Credentials
Renton Pediatric Associates
01.2003 - 01.2005
High School Diploma -
John F. Kennedy High School
Some College, Seattle Community College