Alexis Valdez
Davenport
Summary
Providing excellent guest services by anticipating guests needs.
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
6
6
years of professional experience
Work History
Concierge Club Lounge
Disney
Kissimmee, FL
06.2025 - Current
- Delivered exceptional customer service by anticipating guest needs and providing tailored recommendations.
- Collaborated with various departments to enhance guest satisfaction through timely communication and problem resolution.
- Developed knowledge of park attractions and amenities to provide accurate information to guests.
- Trained new team members on best practices for guest interactions and concierge services.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Assisted with special dietary needs and advised guests to provide an excellent dining experience
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
- Improved customer satisfaction with prompt and accurate information about local attractions.
Full Time Shift Lead
Five Below
St. Cloud, FL
10.2022 - Current
- Supervised daily operations, ensuring team adherence to policies and procedures.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Coordinated scheduling to optimize labor efficiency during peak hours.
- Resolved customer issues promptly, fostering a positive shopping experience and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Panera Bread
Panera Bread
Orlando, FL
01.2020 - 01.2021
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations, and provided exceptional service.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2025
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Team player mentality
- Hospitality
- Training and mentoring
- Guest relations
- Conflict resolution
- Safety procedures
- Cash handling
Timeline
Concierge Club Lounge
Disney
06.2025 - Current
Full Time Shift Lead
Five Below
10.2022 - Current
Panera Bread
Panera Bread
01.2020 - 01.2021
Associate of Arts - General Studies
Valencia College
Award
Disney's Animal Kingdom Lodge Resort quarterly award winner of quarter 4