Christopher Ramirez
Portland
Summary
Dedicated professional in client service and business development, recognized for achieving a 5 Star Award in a luxury hospitality environment. Proven ability to manage client relationships and ensure satisfaction through personalized service and effective communication.
Overview
23
23
years of professional experience
Work History
Club Lounge Concierge
The Ritz-Carlton Hotel Portland
Portland
09.2023 - 04.2026
- Achieved 5 Star Award recognition for outstanding service in the Club Lounge.
- Provided exceptional guest service at a luxury hotel environment.
- Assisted VIP guests with personalized services during their stay.
- Coordinated transportation and dining reservations to meet guests' specific needs.
- Facilitated communication between guests and hotel services to ensure a seamless experience.
- Engaged patrons to provide tailored information and resolve complaints efficiently.
- Created lasting relationships with guests through exceptional service.
- Finished Ritz Carlton training series to enhance service skills.
- Forbes standards trained in Hotel Hospitality of VIP Guests.
Production Specialist
Nike AIR Manufacturing Innovation
Beaverton
11.2019 - 02.2022
- Operated advanced manufacturing machinery, contributing to streamlined production processes.
- Conducted quality assurance on air soles and diverse materials, maintaining consistency in production.
- Collaborated with teams to uphold quality control standards, ensuring product integrity.
- Implemented process improvements to enhance operational efficiency and safety.
- Assisted in training new staff on equipment operation and safety protocols.
Realtor
Various Realty Companies
Albuquerque
03.2006 - 06.2018
- Achieved sales exceeding 4 million dollars in real estate over three years.
- Negotiated contracts and terms, securing favorable agreements for buyers and sellers.
- Facilitated property showings and provided expert guidance to clients throughout buying process.
- Conducted market analysis to determine competitive pricing for listings.
- Coordinated residential transactions, streamlining processes to achieve timely closings.
- Maintained strong relationships with clients to ensure repeat business and referrals.
- Participated as a member of Carnm Board of Realtors of New Mexico, advocating for local real estate interests.
- Met with clients to research cases, collect data and prepare settlement packages.
Customer Product Specialist/Project Manager
OsoBio Pharmaceuticals
01.2012 - 11.2016
- Successfully managed multiple pharmaceutical drug contracts from initiation to execution.
- Coordinated daily activities for clients, overseeing product transfer to customer sites to ensure timely delivery.
- Liaised between OsoBio Pharma and multiple commercial clients to facilitate communication and project alignment.
- Advised Senior Level Management on project status and potential issues, enabling informed decision-making.
- Frequently reviewed technical product data and developed solutions to problems.
- Supported product development by collaborating with cross-functional teams on specifications.
Technical Operations Specialist
OsoBio Pharmaceuticals
Albuquerque
01.2003 - 11.2012
- Lead Aseptic training team for specific clean room etiquette, gowning and specific job functions in the clean room.
- Conducted cGMP site-wide training to ensure compliance with regulatory standards.
- Performed site-wide training and facility tours, processed documentation to support operational readiness.
- Reviewed adequacy of in-process control checks to mitigate potential product failures.
- Standard Operational Procedures revisions, Master Batch Record revisions, Chemistry notebook revisions, Filling Equipment Prep list revisions, etc.
- Acquired new products for facility operations.
- Served as a liaison between the company and contracting sites for equipment purchases and training.
Education
Guest Relations - Hospitality And Tourism Management
Ritz-Carlton Leadership Training
Online02-2024
NM. Board of Realtors Assoc. -
New Mexico Board of Realtors Association
Albuquerque, NM03-2006
High School diploma -
Alb High School
Albuquerque, NMSkills
- Guest service
- Customer support
- Guest engagement strategies
- Quality assurance
- Quality auditing
- SOP creation
- CFR compliance
- Customer service technology
- Timeline management
- Communication skills
- Customer service technology
Languages
Spanish
Professional
Timeline
Club Lounge Concierge
The Ritz-Carlton Hotel Portland
09.2023 - 04.2026
Production Specialist
Nike AIR Manufacturing Innovation
11.2019 - 02.2022
Customer Product Specialist/Project Manager
OsoBio Pharmaceuticals
01.2012 - 11.2016
Realtor
Various Realty Companies
03.2006 - 06.2018
Technical Operations Specialist
OsoBio Pharmaceuticals
01.2003 - 11.2012
Guest Relations - Hospitality And Tourism Management
Ritz-Carlton Leadership Training
NM. Board of Realtors Assoc. -
New Mexico Board of Realtors Association
High School diploma -
Alb High School