Shelley Scott
Monrovia,CA
Summary
Dedicated professional with a strong work ethic and leadership skills, previously at Vons Pavillions. Known for enhancing customer satisfaction through personalized service and maintaining high-quality standards. Proven ability to foster teamwork and reliability, while effectively managing time to ensure optimal results in fast-paced environments.
Overview
29
29
years of professional experience
Work History
House Cleaner
Self
02.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Recess Supervisor
Bonita School District
10.2019 - 07.2022
- Ensured compliance with district policies related to safety, first aid, and behavior management during recess time.
- Coordinated with other Recess Supervisors to maintain consistency in supervision practices across grade levels.
- Mentored new Recess Supervisors by sharing best practices for creating a safe and engaging environment on the playground.
- Promoted physical activity and social interaction among students by organizing various playground games.
- Managed playground equipment inventory, ensuring availability and proper maintenance for safe use by students.
- Supported positive relationships among students by encouraging teamwork, empathy, and respect in the playground setting.
Floral Clerk
Vons Pavillions
09.2001 - 05.2003
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
Service Deli Clerk
Vons Pavillions
09.1998 - 09.2001
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
- Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
Courtesy Clerk
Vons Pavillions
08.1996 - 08.1998
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Collected more than 50 shopping carts from parking lot daily
Education
No Degree -
Citrus College
Glendora, CAHigh School Diploma -
Valley Lindo
El Monte, CA06-1998
Skills
- Good Work Ethic
- Creative
- Loyal
- Welcoming
- Good attitude
- Communication
- Leadership
- Teamwork
- Reliable
- Time Management
Timeline
Recess Supervisor
Bonita School District
10.2019 - 07.2022
House Cleaner
Self
02.2019 - Current
Floral Clerk
Vons Pavillions
09.2001 - 05.2003
Service Deli Clerk
Vons Pavillions
09.1998 - 09.2001
Courtesy Clerk
Vons Pavillions
08.1996 - 08.1998
No Degree -
Citrus College
High School Diploma -
Valley Lindo
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