Shelley Smith

Provide direction, coordination and maintenance of billing.

Monitor and manage worklists.

Share and maintain multiple spreadsheets.

Perform charge corrections.

Oversee and ensure timely filing of claims.

Analyze accounts receivable in relationship to billing to determine areas of concern.

Coordinate and adjust workload distribution to meet goals.

Perform annual employee evaluations, deal with initial coaching and counseling issues.

Research, identify and rectify issues relating to patient accounts.

Ensure that sufficient coverage and cross training is maintained.

Interact with various departments to resolve billing issues.

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.