Shelley Wade
Coolidge,AZ
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges. Passionate Front end Leader offering 9 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.
Overview
17
17
years of professional experience
Work History
Caregiver
Self-employeed
11.2019 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Provided compassionate and patient-focused care to cultivate well-being.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Front End Manager
Frys Food
10.2014 - Current
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Evaluated employee performance and made recommendations for improvements.
- Prepared weekly employee work schedules to meet operational needs.
- Recorded financial transactions and performed account reconciliations.
- Coached employees through day-to-day work and complex problems.
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Bartender
The Wonder Bar
06.2018 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Built relationships with vendors to manage orders and negotiate costs.
Bartender
Jakes O' Mine
12.2011 - 10.2014
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Head Bartender
Circle S Saloon
02.2006 - 12.2011
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CA06.1984
Skills
- Mentoring
- Coordinate Schedules
- Staff Supervision
- Organize Inventory
- Motivational Leadership
- Effective Working Relationships
- Cash Flow and Reconciliation
- Financial Management
- Time Management
- Problem-Solving Skills
- Customer Service Process Improvement
- Fraud Prevention
Timeline
Caregiver
Self-employeed
11.2019 - Current
Bartender
The Wonder Bar
06.2018 - 11.2020
Front End Manager
Frys Food
10.2014 - Current
Bartender
Jakes O' Mine
12.2011 - 10.2014
Head Bartender
Circle S Saloon
02.2006 - 12.2011
High School Diploma -
Alta Loma High School
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