SHELLEY A. LOWERY

• Work closely with the Learning and Heritage Officer to generate and implement educational activities in archaeology, heritage, and history for the Learning Department that will support the public, student visitors and teachers.
• Work with other members of staff on projects to expand the reach and success of The Chester House Estate, including editing and proofreading of documents, websites, and social media posts for accuracy.
• Created a plan for a History Garden based on research into Roman Britain and Ancient Roman methods of gardening.
• Worked with the University of Leicester to collate and evaluate social media engagement with the Field School and Festival of History, Archaeology, and Heritage 2022.

• Lead of a 4-person team, supervising day-to-day activities and processes of the customer service department.
• Work to provide dedicated phone and email support to customers and retailers for patio furniture and replacement parts.
• Responsible for training all new employees in parts department.
• Maintain spreadsheets and software essential to customer service and parts, including finances
• Created and implemented new strategies to increase efficiency and accuracy of the customer service team and part maintenance.
• Strategies increased case resolution rate by 67% YoY.

• Assist in cleaning, sorting, and cataloguing archaeological artefacts acquired from digs conducted by the University of South Carolina and from donations.
• Participate in excavations directed by the Center archaeologist.
• Assembled a Mississippian Native American pot donated to the Center in sherd pieces.
• Interned with the NASC Archivist 2010 – 2011.

• Used expert customer service and sales skills, as well as copious technological information to assist each customer with their needs.
• Increased customer satisfaction with the store by getting perfect and near perfect survey scores.
• Attention to detail used in zoning duties and inventory to make sure store was properly zoned and inventory counts were correct.

Chat Support Specialist

• Used proprietary technology, multitasking skills and attention to detail to maintain online customer chats, used a consultative sales approach and customer service method to assess customer needs.
• Helped launch three different chat businesses, instrumental in enhancing chat flow and increasing chat-to-sale statistics by 50%.

Inside Sales Representative:

• Inside Sales Representative for five different consumable businesses partnered by Red Ventures for customer acquisitions through inbound calls and used professional consultative sales approach with customers to determine their needs.