Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
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Shelleyanne Esquilin

Staten Island,NY

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for positive and welcoming attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Flight Attendant

Endeavor Air
01.2023 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.

Medical Assistant

Clove Lakes ENT
07.2020 - 01.2023


  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Addressed all patient questions and concerns
  • Ensured compliance with health and safety standards
  • Operated multiple phone lines as well as document and convey messages between patients, staff , and physicians.
  • Performed medical records management, including filing, organizing and scanning documents.

Sales Clerk

Buono Bakery
01.2015 - 09.2020
  • Greeted and assisted every customer in creating and retrieving their orders
  • Ensured customer satisfaction with their order
  • Established and led training for all new staff
  • Ensured all items were in stock and organized displays to maintain visual appearance
  • Managed cash register
  • Answered phone calls to make appointments and prepare all orders.

Sales Clerk/Hostess

Pier 76
06.2018 - 09.2018
  • Greeted customers and assigned and led them to their table
  • Packaged and organized customer orders and managed phone lines
  • Served customers food and ensured customer satisfaction with their orders.
  • Processed payments and returns with accuracy and efficiency.

College of Staten Island
01.2018 - 01.2020
  • Resolved all student concerns and questions as well as relay messages between sta and students
  • Participated in
  • Ce inventory procedures.

Volunteer

Staten Island University Hospital
01.2019 - 01.2020
  • Assist patients in filling out forms as well as assist and direct patients and their family to their destination
  • Escort patients to their procedures and address any patient concerns and questions
  • Ensure patients are comfortable and provide them with pillows, blankets, food or water if needed.

Education

Bachelor of Science - Biology

College of Staten Island
Staten Island, NY
05.2021

Skills

  • Guest Satisfaction
  • Ability to work in fast-paced environment
  • Reliability
  • Effective Customer Communication

Certification

  • FAA Flight Attendant certification
  • First Aid/CPR Certified


Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Full Professional

Additional Information

  • awarded Magna Cum Laude

Timeline

Flight Attendant

Endeavor Air
01.2023 - Current

Medical Assistant

Clove Lakes ENT
07.2020 - 01.2023

Volunteer

Staten Island University Hospital
01.2019 - 01.2020

Sales Clerk/Hostess

Pier 76
06.2018 - 09.2018

College of Staten Island
01.2018 - 01.2020

Sales Clerk

Buono Bakery
01.2015 - 09.2020

Bachelor of Science - Biology

College of Staten Island

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Shelleyanne Esquilin