Shelley R. Green
Gaithersburg,MD
Summary
Confident Real Estate Broker with over 22 years of extensive experience in marketing, real estate, and negotiation. Seeking opportunities to utilize and expand on digital marketing and/or real estate skills. Ability to handle multiple projects simultaneously and accurately. Dependable and detail-oriented.
Overview
37
37
years of professional experience
Work History
Associate Broker
Long and Foster Realtors, Bethesda Gateway
01.2016 - Current
- Branched out while continuing to provide excellent service to buyers and sellers.
- Adapting to ever-changing housing market, problem-solving, and collaborating with lenders and contractors to bring it all together for clients.
- Consistently achieved over $5M in sales each year
- Arranged for inspections and surveys of sold properties
- Developed successful marketing strategies to promote properties and maximize exposure
- Negotiated purchase contracts and lease agreements to establish maximum value for clients
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities
- Negotiated real estate contracts to navigate transactions between buyers and sellers
- Utilized online marketing platforms to promote real estate services and generate leads
- Cultivated strong relationships with agents, lenders and title companies
Marketing Specialist
Pryor's Nursery
11.2016 - Current
- Built new website for company in WordPress and manage their marketing and SEO, including photography/videography work.
- Increased their sales by $300,000 with changes implemented while staying within their marketing budget.
- Identified appropriate marketing channels and target customers for campaigns.
- Monitored social media questions and comments and appropriately responded.
- Tracked trade show expenses to maintain budget.
- Created customized marketing materials to increase product awareness.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Tracked key performance indicators to measure success of campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
Licensed Associate Real Estate Broker
The Banner Team/ Long And Foster Real Estate
06.2007 - 01.2016
- Represented upper-bracket buyers, sellers, tenants & landlords, new construction, investment, MPDU and rental properties
- Worked as team's office manager for first five years, including marketing.
- Coached and trained new agents and staff.
- Established team's online presence and grew it on social marketing platforms.
- Implemented cloud computing for team, in collaboration with IT company, to enable our team members to work remotely.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Arranged for inspections and surveys of sold properties.
- Cultivated strong relationships with agents, lenders and title companies.
- Generated leads and qualified prospects, facilitating smooth property transactions.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Monitored contract execution to verify complete fulfillment of terms.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Bought, renovated and flipped houses using real estate and construction knowledge.
Licensed Agent
Ben Samari Real Estate Group, Inc, ReMax Metropolitan Realty, MD
04.2007 - 06.2007
- Assisted in establishing team and setting systems in place for Ben Samari Real Estate Group, Inc.
- Produced weekly reports with detailed information on prospects
Licensed Agent
Mary Charters & Assoc./Keller Williams Team Realty
03.2004 - 04.2007
- Represented mid to lower-bracket buyers, sellers, tenants & landlords with resale, new construction, investment, condo conversions, and rental properties
- Coached and trained new agents for team.
- Worked as team Listing/Closing agent ensuring transactions proceeded smoothly and with attention to detail.
- Bought, renovated, flipped, and rented properties
- Handled and promptly resolved customer complaints to maintain professional relationships
- Followed up on customers' inquiries to assess satisfaction with provided solutions
Agent & Office Manager
Anita Tauber, Long and Foster Real Estate
06.2001 - 03.2004
- Performed office manager role involving marketing, hiring, purchasing and troubleshooting technical issues.
- Represented upper-bracket buyers, sellers, tenants & landlords, new construction, and rental properties.
- Followed up on customers' inquiries to assess satisfaction with provided solutions
- Handled and promptly resolved customer complaints to maintain professional relationships
- Established strong customer relationships, building recommendations and loyalty
- Network building with industry professionals
Bookkeeper
PaSco Business Service, Inc
01.2000 - 07.2005
- Worked with both personal and business clients, providing bookkeeping services via Quicken and Quickbooks
- Assisted clients with budgeting issues in order to achieve their goals.
- Maintained and processed invoices, deposits, and money logs
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
- Reconciled and corrected issues with financial records
- Posted daily receipts and payments in accordance with corporate protocols
- Analyzed financial data to assist in budget creation and forecasting
- Matched purchase orders with invoices and recorded necessary information
- Developed monthly, quarterly and annual profit and loss statements and balance sheets
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses
Banking Services Representative
Potomac Valley Bank
07.1994 - 06.2001
- Commercial Lending/Cash Management/Merchant Services
- Provided commercial customers with overnight cash management and merchant credit card services, as well as, assisting with commercial lending.
- Developed customer datatbase enabling sql queries to be easily run for cash management and merchant credit card services.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Maintained high customer satisfaction standards to meet or exceed targets
- Followed up with customers to offer additional support and check resolution satisfaction
- Followed instructions from supervisor regarding daily job tasks and duties
- Purchased equipment for credit card customers and troubleshooted.
Default Coordinator / Alternative Mortgage Specialist
Standard Federal Savings Bank
03.1992 - 06.1994
- Extensive experience in monthly manual mortgage payment calculation for loans that did not fall within software parameters, setting up repayment plans for commercial customers in default, and restructuring loans.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Reviewed loan files and updated to match current standards
Chargeback Coordinator
Chevy Chase Savings Bank
07.1991 - 03.1992
- Communicated with customers upon receiving their chargeback requests and processing them based on VISA/MC rules.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Investor Billing Representative
Standard Federal Savings Bank
09.1989 - 07.1991
- Processing maintenance and utility payments for our REO department on properties within our portfolio to sell and reviewing invoices for errors.
Bookkeeper / Proof Operator
Frederick County National Bank
10.1986 - 09.1989
- Manually filing checks, working with customers with overdrafts, and handling customer service questions and concerns
- Also, filled in when needed as proof operator processing checks.
- Detected out of balance transactions and followed implemented handling procedures
Education
Professional Certificate - Google Digital Marketing & E-commerce
Coursera
Online11.2022
DC Licensed Real Estate Broker -
DCREC - DC Real Estate Commission
Washington, DC03.2014
Maryland Licensed Real Estate Broker -
GCAAR-Greater Capital Area Association of Realtors
Silver Spring, MD01.2014
DC Real Estate License -
DCREC - DC Real Estate Commission
Washington2002
Maryland Real Estate License -
Long And Foster Institute
Potomac09.2001
No Degree - Business Management
Montgomery Community College
Rockville, MDMarketing & Distributive Education Certificate - Marketing & Distributive Education
Frederick County Vo-Tech
Frederick, MD06.1987
High School Diploma -
Catoctin High School
Thurmont, MD06.1987
Skills
- Proficient in Quickbooks/ Quicken, MS Office 365, FCPX, WordPress, G-Suite
- Master Negotiation Expert
- Client Needs Assessment
- Rental Management
- Real Estate Lending Processes
- Analytics and SEO
- Database Management
- Campaign management and development
- Digital Marketing
- Sales expertise
Accomplishments
- Angie's List Super Service Award 2014-2019
- Trulia's Top of the Best Agents for 2014 Award
- Supervised team of 6 staff members.
Certification
- Licensed Realtor/Associate Broker in MD & DC -2001 to Present
- Master Certified Negotiation Expert - 2015
- SFR - Certified Short Sale and Foreclosure Resource - 2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Marketing Specialist
Pryor's Nursery
11.2016 - Current
Associate Broker
Long and Foster Realtors, Bethesda Gateway
01.2016 - Current
Licensed Associate Real Estate Broker
The Banner Team/ Long And Foster Real Estate
06.2007 - 01.2016
Licensed Agent
Ben Samari Real Estate Group, Inc, ReMax Metropolitan Realty, MD
04.2007 - 06.2007
Licensed Agent
Mary Charters & Assoc./Keller Williams Team Realty
03.2004 - 04.2007
Agent & Office Manager
Anita Tauber, Long and Foster Real Estate
06.2001 - 03.2004
Bookkeeper
PaSco Business Service, Inc
01.2000 - 07.2005
Banking Services Representative
Potomac Valley Bank
07.1994 - 06.2001
Default Coordinator / Alternative Mortgage Specialist
Standard Federal Savings Bank
03.1992 - 06.1994
Chargeback Coordinator
Chevy Chase Savings Bank
07.1991 - 03.1992
Investor Billing Representative
Standard Federal Savings Bank
09.1989 - 07.1991
Bookkeeper / Proof Operator
Frederick County National Bank
10.1986 - 09.1989
Professional Certificate - Google Digital Marketing & E-commerce
Coursera
DC Licensed Real Estate Broker -
DCREC - DC Real Estate Commission
Maryland Licensed Real Estate Broker -
GCAAR-Greater Capital Area Association of Realtors
DC Real Estate License -
DCREC - DC Real Estate Commission
Maryland Real Estate License -
Long And Foster Institute
No Degree - Business Management
Montgomery Community College
Marketing & Distributive Education Certificate - Marketing & Distributive Education
Frederick County Vo-Tech
High School Diploma -
Catoctin High School
PADI Divemaster - 2005
OW certified in May 2004 and then continued my education, ultimately becoming a Divemaster in 2005.
PADI Divemaster - 2005
I became OW certified in May 2004 and continued my education, ultimately becoming a Divemaster in 2005.
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