Summary
Overview
Work History
Education
Skills
Timeline
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Shelli Elston

Mesa,Arizona

Summary

Dynamic professional with a proven track record at Wells Fargo Auto, enhancing customer satisfaction through expert loan support and exceptional service. Skilled in document review and adept at fostering positive change, I bring goal-oriented focus and self-motivation to every challenge. Excel in fast-paced environments, driving efficiency and resolving complex customer inquiries.

Overview

15
15
years of professional experience

Work History

Associate Loan Representative

Wells Fargo Auto
01.2021 - Current
  • Assist customers with obtaining necessary documents to complete their gap claim
  • Assist dealerships with reserve disputes
  • Trained new hires on gap follow up process
  • Assist other lines of business with customer complaints with Gap impacted accounts
  • Assist with daily reports

Customer Service Representative

Wells Fargo Auto
09.2019 - 01.2021
  • Assisted customers with account inquiries and account maintenance
  • Processed payments
  • Assisted with website access and navigation

Administrative Assistant

Metric Roofing
05.2010 - 08.2019
  • Answered phones
  • Assisted accounts payable
  • Responsible for ordering office supplies

Education

General Business -

Mesa Community College
05.2019

Skills

  • Customer Loan Support
  • Customer service-focused
  • Goal oriented
  • Document review
  • Self motivation
  • Responsive to Change

Timeline

Associate Loan Representative

Wells Fargo Auto
01.2021 - Current

Customer Service Representative

Wells Fargo Auto
09.2019 - 01.2021

Administrative Assistant

Metric Roofing
05.2010 - 08.2019

General Business -

Mesa Community College

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Shelli Elston