Shelli Mays

• Developing and executing client retention strategies by mapping customer businesses to ensure in depth understanding of each customer's global business, stakeholders, spending, strategy, goals, etc.
• Assessing needs and expectations of global customers to facilitate new business development while retaining and maximizing existing portfolio of business
• Designing global strategic business plan in alignment with both customer mapping and organizational goals.
• Ensuring global visibility and collaboration through strategic market updates, KPls, service deliverables, and initiatives
• Developing supply chain logistics and initiating value-added solutions based on service offerings and technology

Confirmed receipt and review of all credit and legal documents before shipment initiation.

Developed standard operating procedures and collaborated with stakeholders to enhance customer experience.

Assessed performance metrics and billing invoices after initial shipment to ensure accuracy.

Led Account Management Program, enhancing consistency across global offices.

Developed District Retention Program, ensuring coverage for existing customers.

Coached and recruited entry and senior-level account managers to build a strong pipeline.

Facilitated monthly branch retention meetings to drive team collaboration and performance.

Analyzed customer revenue trends, proactively communicating insights to stakeholders.

• Ensured achievement of minimum call counts and reviews per district goals.
• Drove revenue growth across multiple products and geographies through strategic initiatives.

Created and maintained an adaptable department organization chart to support growth.

Executed and monitored regular updates of departmental business plan.

Enhanced key productivity indicators, including Shipments Per Desk and Revenue Per Shipment.

Fostered climate of compliance with internal policies and external regulations.

Mapped departmental process flow to identify efficiency improvements and cost control.

• Established strong relationships with vendors, ensuring competitive pricing solutions.
• Assisted District Manager in preparing annual budgets and reviewing financial performance monthly.
• Developed sales strategies by completing five weekly sales calls and documenting results.

• Ensured compliance with Regional and Country accounting functions, aligned with Corporate strategies.
• Managed day-to-day accounting operations, including A/R, A/P, and Revenue Recognition.
• Oversaw Capital Expenditure process, securing approvals for acquisitions and maintaining Fixed Asset Register.
• Completed GL reconciliations, including Proof of Cash and Fixed Assets for monthly P&L submissions.
• Contributed to internal monthly accounts preparation for Regional and Global Accounting teams.
• Prepared and submitted statutory information for Payroll, VAT, and Corporation Tax compliance.
• Performed annual credit reviews, providing necessary financial information for credit assessments.
• Assisted Controller in preparing statutory financial information and tax computations.

Checked and prepared documents for billing local and overseas customers.

Facilitated bill placements for local and overseas clients.

Liaised with customers regarding invoice inquiries to resolve issues.

Assisted in following up on payment with local receivables and overseas agents.

Prepared journal vouchers for ocean daily settlements.

Drafted confirmation letters to communicate credit terms to receivables.

Reviewed and reconciled pending invoices matched with credit notes.

Filed air and ocean import consol shipments alongside ocean export consol shipments.