Shellie Cypress
Newport News,VA
Summary
An experienced administrative professional with a strong background in office management and several years of dedicated service in the housing sector, currently serving as a Housing Specialist. Eager to contribute my organizational prowess and exceptional communication and customer service skills to your company, aiming to enhance operations and deliver outstanding results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Housing Specialist
City of Newport News - Department of Human Services
11.2022 - Current
- Coordinated housing and community services, including landlord networking and rental assistance, to facilitate clients' permanent residency and socio-economic stability.
- Provided comprehensive case management services, including shelter placements, crisis interventions, and referrals, while utilizing the Homeless Management Information System (HMIS) database for effective tracking.
- Assisted clients in completing housing applications, while also facilitating employment opportunities and developing service plans to monitor progress towards established goals.
- Maintained landlord and housing databases, ensuring compliance with fair housing requirements, and contribute to annual housing reports for the regional continuum of care (CoC).
Assistant Property Manager
Housing Management Resources
06.2022 - 11.2022
- Supported day-to-day operations of the apartment community, including recertifications, leasing, collections, and maintenance oversight in a dynamic, fast-paced environment.
- Ensured compliance with HUD/State agency regulations while emphasizing outstanding customer service and maintaining complex file management systems.
- Conducted physical property and unit inspections to maintain quality standards.
- Demonstrated working knowledge of Affordable Housing Programs, policies, and procedures, facilitating opportunities for tenants and ensuring administrative efficiency.
Community Manager
Grady Management
09.2007 - 06.2022
- Achieved and maintained over 98% resident retention for 5 years in a 120-unit property as the Community Manager.
- Implemented comprehensive administrative, marketing, leasing, and closing strategies.
- Managed all aspects of communication with clients and vendors, including coordinating meetings, handling calls, and ensuring satisfaction.
- Maintained effective communication with city agencies regarding subsidized tenants: NNRHA Section 8 & HUD.
- Oversaw lease preparation and termination, monthly renewals, verifications, and application approvals, while coordinating community outreach efforts and collaborating with city agencies for subsidized tenants.
- HCCP certified with ongoing Fair Housing education.
- Organized resident activities such as holiday parties, food drives and community yard sales.
Property Manager
Great Atlantic Property Management
09.2005 - 08.2007
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Education
A.S. - Social Science
Thomas Nelson CC
01.2017
Certificate of Business Administration - undefined
ECPI - NN Campus
01.1991
Skills
- Business Ethics
- Client Relations
- Property Management
- Office Management
- LIHTC Experience
- Microsoft Software Proficiency
- Organizational Skills
Certification
- Crisis Intervention Training (CIT) - 2023
- NAHB Housing Credit Certified Professional
- VAHC Certified Housing Counselor
- Fair Housing Certification
- SafeTALK Suicide Awareness Certification
Timeline
Housing Specialist
City of Newport News - Department of Human Services
11.2022 - Current
Assistant Property Manager
Housing Management Resources
06.2022 - 11.2022
Community Manager
Grady Management
09.2007 - 06.2022
Property Manager
Great Atlantic Property Management
09.2005 - 08.2007
Certificate of Business Administration - undefined
ECPI - NN Campus
A.S. - Social Science
Thomas Nelson CC
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