Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shellie Osorio

Shellie Osorio

Valley Park,MO

Summary

Experienced business development leader with a proven track record in marketing management. Skilled in overseeing all stages of initiatives, fostering positive relationships, and promoting products through innovative strategies. Proficient in monitoring market trends, seizing opportunities, and maintaining LCSW licensure in Missouri.

Overview

11
11
years of professional experience

Work History

Regional Outreach Manager

Monte Nido & Affiliates
08.2024 - Current
  • Developed and executed outreach strategies to enhance awareness of programs and increase census in various states of responsibility.
  • Fostered partnerships with local organizations and providers to amplify program admissions in St. Louis .
  • Analyzed outreach data to identify trends and optimize campaign performance.
  • Managed social media platforms to promote events and engage with the community effectively.
  • Developed network relationships with industry professionals to enhance community awareness and promote services.

Assistant Director of Business Development

CenterPointe Hospital
07.2023 - 08.2024
  • Assists with monitoring referrals and admissions, and analyze trends with existing and new referral sources, adjusting marketing plans and activities as needed.
  • Met with local business and community organizations to develop leads and generate admissions.
  • Generated consistent leads, developed pipelines and closed on various admissions monthly .
  • Increased bottom-line profitability by growing customer base.
  • Evaluated marketing personnel and offered constructive feedback on ways to improve.

Outreach Coordinator

American Addiction Centers
02.2021 - 07.2023
  • Implemented community outreach and engagement plans to reach vulnerable communities.
  • Maintained outreach contacts in organization's database to track progress toward base building referrals from community partners .
  • Built and maintained professional relationships with professionals, community organizations and marketing partners.
  • Met community outreach goals through lead generation and conversion.
  • Facilitated supportive services and counseling for family members to address special concerns and ease transition during admission process .

Substance Abuse Counselor/Discharge Planner

Mercy South Hospital
03.2017 - 02.2021


  • Educated patients on detoxification and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Developed referral process to assist client access to special programs and follow up appointments.

Care Coordinator

United Healthcare Group
10.2014 - 02.2017
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of action.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Managed CRM systems in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

Education

Master of Social Work - Social Work

St. Louis University
St Louis, MO
05.2004

Bachelor of Arts - Social Work

University of Missouri - Columbia
Columbia, MO
08.1992

Skills

  • Complex Problem Solving
  • Hiring and Training
  • Project Planning
  • Documentation and Reporting
  • Training and Development
  • Problem Resolution
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Teamwork and Collaboration

Timeline

Regional Outreach Manager

Monte Nido & Affiliates
08.2024 - Current

Assistant Director of Business Development

CenterPointe Hospital
07.2023 - 08.2024

Outreach Coordinator

American Addiction Centers
02.2021 - 07.2023

Substance Abuse Counselor/Discharge Planner

Mercy South Hospital
03.2017 - 02.2021

Care Coordinator

United Healthcare Group
10.2014 - 02.2017

Master of Social Work - Social Work

St. Louis University

Bachelor of Arts - Social Work

University of Missouri - Columbia

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