Shellie Roanhorse
Tehachapi,CA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Rite Aide. Skilled in data entry and relationship building, I've developed strategies that maximized profits and ensured pricing accuracy, leading to significant improvements in service quality and inventory management.
Overview
25
25
years of professional experience
Work History
Pricing Accuracy Coordinator
Rite Aide
10.2008 - Current
- Monitored product pricing and legal requirements.
- Changed price stickers and pricing signs to reflect store promotion changes.
- Assisted marketing with pricing information for weekly advertisement.
- Developed pricing strategies to maximize profits while ensuring customer satisfaction.
- Conducted regular price checks to ensure accuracy in pricing for customers.
- Provided pricing information to customers regarding specific products.
- Performed random weekly audits to check pricing accuracy.
- Overhauled outdated pricing systems for increased accuracy in pricing management across all product categories within the department.
Associate
Kmart
07.2002 - 07.2006
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Grocery Bagger
Save Mart Supermarkets - N. California Division
02.1999 - 03.2001
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Education
High School Diploma -
Tehachapi High School
Tehachapi, CA06.2001
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Document Management
- Scheduling and calendar management
- Recordkeeping
- Staff Supervision
- Staff Training
- Goal Setting
Timeline
Pricing Accuracy Coordinator
Rite Aide
10.2008 - Current
Associate
Kmart
07.2002 - 07.2006
Grocery Bagger
Save Mart Supermarkets - N. California Division
02.1999 - 03.2001
High School Diploma -
Tehachapi High School
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