Shellie Schwitters
Cartersville,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
38
38
years of professional experience
Work History
Caregiver
Self Employed
Cartersville, GA
11.2016 - 10.2025
- Provided compassionate care and support to clients, enhancing daily living activities and overall well-being.
- Assisted clients with medication management, promoting adherence and health monitoring effectively.
- Implemented safety protocols in home environments, minimizing risks and ensuring client security.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained accurate records of client progress and care activities, supporting effective communication with healthcare providers.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Assisted with daily living activities, running errands, and household chores.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Professional Pet Sitter
Self Employed
Smyrna, GA
01.2005 - 02.2017
- Provided personalized pet care, ensuring comfort and safety for various breeds.
- Developed and maintained strong client relationships through effective communication and reliable service.
- Enhanced client satisfaction by providing personalized and attentive care to their pets.
- Conducted initial consultations with potential clients to assess their specific needs and preferences.
- Managed scheduling and logistics for multiple clients, optimizing time efficiency and service delivery.
- Trained new sitters on best practices for pet handling and care techniques, fostering team development.
- Enhanced overall client experience by offering additional services such as house sitting, plant care, and mail collection during pet sitting assignments.
- Provided timely updates and photos to pet owners, offering peace of mind during their absence.
- Ensured pet safety by adhering to strict guidelines for exercise, feeding, and medication administration.
- Offered overnight stays at clients'' homes for extended periods when required, ensuring continuity of care for pets.
- Collaborated with other professional pet sitters to exchange valuable insights and share resources within the industry network.
Shop Owner
Sandy Springs Vacuum, Inc.
Sandy Springs, GA
01.2002 - 12.2004
- Managed daily operations, ensuring high customer satisfaction through effective service delivery.
- Developed marketing strategies to increase brand awareness and drive store traffic.
- Oversaw inventory management, optimizing stock levels to reduce costs and improve efficiency.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired and replaced worn and damaged components.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Managed day-to-day business operations.
Customer Service Manager
Western Stone & Metal Dba Shane Co.
Morrow, GA
03.1992 - 12.2001
- Led customer service team to enhance client satisfaction.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with cross-functional teams to optimize service delivery and operational workflows.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Account Specialist/Assistant to the Supervisor
Advertising Checking Bureau
Memphis, TN
08.1987 - 05.1991
- Managed client accounts by analyzing advertising performance metrics and providing actionable insights.
- Developed and maintained detailed documentation for account processes, ensuring compliance and consistency.
- Mentored junior staff in account management techniques, fostering skill development and knowledge transfer.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Adhered to standards of quality and service as well as all compliance requirements.
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
Education
Bachelor of Science - Marketing Advertising
University of Memphis
Memphis, TN12-1986
Skills
- Respectful and compassionate
- Effective problem resolution
- Reliable and accountable
- Effective time management
- Effective multitasking
- Flexible schedule and availability
- Reliability and punctuality
Timeline
Caregiver
Self Employed
11.2016 - 10.2025
Professional Pet Sitter
Self Employed
01.2005 - 02.2017
Shop Owner
Sandy Springs Vacuum, Inc.
01.2002 - 12.2004
Customer Service Manager
Western Stone & Metal Dba Shane Co.
03.1992 - 12.2001
Account Specialist/Assistant to the Supervisor
Advertising Checking Bureau
08.1987 - 05.1991
Bachelor of Science - Marketing Advertising
University of Memphis