Shellie Scott
Katy,Texas
Summary
Strategic leader with extensive experience in healthcare and nonprofit operations, project management, revenue cycle management and organizational growth. I specialize in driving efficiency, aligning teams with strategic goals, and delivering measurable results. With a focus on innovation, financial acumen, and people-first leadership, I thrive on transforming vision into action to create long-term value. I'm passionate about leading organizations toward success by fostering collaboration, optimizing performance, and executing impactful
Overview
10
10
years of professional experience
Work History
Special Project Manager
North American Mission Board
04.2022 - Current
- Led all aspects of project execution, from planning to delivery, ensuring timely and high-quality outcomes.
- Developed detailed weekly reports and managed project documentation, providing status updates and insights through project management tools.
- Provided administrative support to enhance team productivity and morale, organizing and prioritizing workloads effectively.
- Recommended and implemented innovative processes and resources to enhance project efficiency and organizational value.
- Communicated effectively with ministry partners and cross-departmental teams, managing expectations, deadlines, and aligning with strategic goals.
- Managed budgets, tracked expenses, and provided financial insights, ensuring accuracy and optimizing resource allocation.
- Introduced project reviews to capture key learnings and improve future initiatives, driving continuous improvement.
- Enhanced communication frameworks, fostering trust and transparency with stakeholders and teams.
- Prepared and presented reports, executive summaries, and financial analyses for departmental meetings, supporting data-driven decision-making.
- Directed changes to project scope and cost, implementing change management processes to keep projects on track.
- Partnered with project teams to identify and address issues quickly, ensuring seamless execution and compliance with requirements.
- Coordinated cross-functional teams to ensure timely delivery and adherence to project requirements.
Director Of Business Operations
A Chance To Change
01.2020 - 07.2021
- Aligned business operations and clinical financial plans with the organization's mission and vision, fostering a mission-driven culture focused on people-centered values.
- Developed and implemented clinical business and financial strategies to promote growth while enhancing employee and client satisfaction.
- Identified opportunities to optimize budgets, increase financial reserves, and achieve cost savings, emphasizing team collaboration and morale.
- Supervised Business Office staff, managing daily functions and ensuring team members were equipped to meet operational goals.
- Led billing processes for clinical pay sources and managed Accounts Receivable, maintaining smooth financial operations.
- Provided monthly revenue and financial status reports to the CEO, offering analysis and strategic recommendations for informed decision-making.
- Collaborated with board, finance, and audit committees to set annual objectives, fostering transparency and inclusivity in leadership.
- Managed long-term budget planning and cost management, aligning resources with strategic goals while fostering accountability and ownership.
- Ensured accurate preparation of earned and clinical revenue for annual financial audits, meeting deadlines with precision.
- Reviewed strategic plans and developed departmental goals to support the organization's vision.
- Recruited, mentored, and trained staff on business procedures, billing, policies, and customer care, enhancing team effectiveness.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Pursued business development opportunities to grow the organization and increase revenue.
- Managed procurement activities, ensuring resource acquisitions were secured at optimal costs.
Assistant Clinical Director
Vision Source
10.2018 - 01.2020
- Developed, implemented, and evaluated policies and procedures to enhance operational efficiency and compliance.
- Managed financial, operational, and human resources to optimize business performance and achieve profitability targets.
- Founded a performance- and merit-based evaluation system to assess and improve staff performance, aligning with organizational goals.
- Supported and led the clinical team through one-to-one meetings and regular group training, fostering continuous professional development.
- Achieved profitability by developing structured compensation and benefits plans that aligned with both employee needs and organizational objectives.
- Guided recruitment strategies to meet staffing needs, ensuring cultural fit and strengthening team dynamics.
- Enhanced employee satisfaction and reduced turnover through motivational strategies and comprehensive training programs.
- Led comprehensive training initiatives for new and existing employees, promoting continuous learning and development.
- Maintained and reconciled accounts, processed invoices, and ensured financial accuracy to support operational goals.
- Developed and managed budgets, providing variance reports to ensure financial objectives were met responsibly.
- Established and maintained strong relationships with customers, vendors, and strategic partners to enhance business performance.
- Directed and supervised over 60 employees across multiple departments and locations, fostering a collaborative and high-performing culture.
- Increased profitability by optimizing sales processes and reducing overhead costs.
Assistant Clinical Director
Xpress Wellness Urgent Care
02.2016 - 10.2018
- Managed financial records, credit collections, and resolved payment disputes, ensuring smooth financial operations while supporting the team with clear communication and transparent processes
- Enhanced care delivery through performance monitoring and strategic optimization, aligning goals with both operational efficiency and patient satisfaction
- Led the administration of fiscal operations, successfully achieving financial targets while promoting a supportive work environment
- Coordinated inventory management to maintain service levels, ensuring the clinical staff was well-equipped to provide quality care
- Managed patient billing, revising bills for accuracy and completeness, and ensuring all information was obtained to prevent delays in reimbursement
- Led the collection process, including working with patients to create payment plans, sending out necessary correspondence, and collaborating with collection agencies when required
- Reviewed provider coding information to report services and verify correctness.
- Managed large volume of medical claims on daily basis.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Office Supervisor
Comanche County Memorial Hospital
06.2015 - 08.2016
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Accounts Receivable Specialist
Comanche County Memorial Hospital
01.2015 - 06.2015
- Improved budgeting processes by collecting, compiling and forecasting data
- Kept records current with daily transaction posting
- Received, recorded, and banked cash, checks, and vouchers
- Minimized aging accounts by monitoring open balances and pursuing payments
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Operated computers programmed with accounting software to record, store, and analyze information
- Trained junior team members and mentor on important procedures
- Helped business and project leaders prepare for new actions with detailed reviews of proposed plans against current financial capacities
- Prepared accurate and timely reports for senior business leaders
- Maintained and reconciled accounts, including processing invoices and payments
- Received, deposited, and applied reimbursements smoothly to maintain current accounting files
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Education
Business Administration and Management - General
Cameron University
Skills
- Strategic Planning
- Revenue Cycle Management and EHR Systems Expertise
- Change Management
- Human Resources Operations
- Healthcare Consulting and Management
- Crisis Management
- Leadership Development
- Nonprofit Leadership
Timeline
Special Project Manager
North American Mission Board
04.2022 - Current
Director Of Business Operations
A Chance To Change
01.2020 - 07.2021
Assistant Clinical Director
Vision Source
10.2018 - 01.2020
Assistant Clinical Director
Xpress Wellness Urgent Care
02.2016 - 10.2018
Office Supervisor
Comanche County Memorial Hospital
06.2015 - 08.2016
Accounts Receivable Specialist
Comanche County Memorial Hospital
01.2015 - 06.2015
Business Administration and Management - General
Cameron University
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