Shellie Williams
IT Support and Community Services Specialist
Pickerington,Ohio
Summary
Versatile professional with a rich background spanning from educational roles at Brice Christian Academy to IT support at Nationwide Financial. Expert in curriculum development and technical problem-solving, I excel in creating impactful learning experiences and enhancing system efficiencies. Demonstrated success in fostering relationships and driving initiatives, leveraging both exceptional communication skills and IT acumen to achieve goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Elementary School Teacher
Brice Christian Academy
11.2024 - Current
- Creating engaging and developmentally appropriate lessons for elementary students
- Fostering a positive and inclusive classroom environment to enhance learning
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Taught accelerated literary programs to elementary school students by guiding heterogeneous small group instruction.
- Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
Middle School Science Teacher
Performance Academies
02.2024 - 11.2024
- Delivered comprehensive science instruction to 6th and 8th-grade students.
- Designed lessons adhering to educational benchmarks.
- Monitored student progress and tailored lessons to individual learning needs.
- Used videos, lectures and moderated discussions to engage students during class.
- Conducted hands-on experiments to enhance students' understanding of scientific concepts.
- Organized field trips to local museums, universities, and research centers related to science topics.
Licensed Massage Therapist/Reiki Master
Ophelia Fey Wellness
07.2018 - 05.2024
- Provided therapeutic massage services, specializing in relaxation and pain relief.
- Built lasting relationships with clients, promoting health and wellness.
- Developed personalized treatment plans for clients to address specific health issues, including muscle pain and stress reduction.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
Long-Term Substitute Teacher
Pickerington Local School District
08.2022 - 10.2023
- Created and maintained an engaging classroom environment.
- Developed rigorous lesson plans, and supported students in achieving academic success.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Encouraged positive behavior among students by setting clear expectations and implementing appropriate disciplinary actions when necessary.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
Information Technology Analyst
Nationwide Financial
10.2016 - 11.2017
- Provided remote IT support for corporate and individual users, resolving technical issues efficiently.
- Supported various platforms, networking systems, and hardware/software applications.
- Monitored system performance metrics to identify potential issues or areas of improvement.
- Implemented security measures to protect information from unauthorized access or destruction.
- Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
Service Analyst
Ascena Retail Group, Inc.
05.2015 - 10.2016
- Analyzed production statistics to streamline operations and enhance team performance.
- Collaborated with senior leadership to optimize service desk efficiency.
- Monitored incoming calls from customers seeking assistance with product or service related inquiries.
- Researched, analyzed and solved revenue management questions, including forecasting and inventory.
- Maintained customer service database by recording customer interactions and transactions, updating accounts information, and regularly filing documents.
Manager/Instructor
Premier Martial Arts International
09.2005 - 01.2012
- Oversaw daily operations, financial reporting, and inventory management.
- Conducted fitness and self-defense training programs for various age groups.
- Maintained consistency in service, responsiveness and follow-up to keep accounts satisfied and maximize revenue.
- Maintained a database of client contact information and kept track of all interactions with them.
- Collaborated with internal departments such as marketing, finance, operations.
- Organized business accounting and invoicing in QuickBooks.
- Prepared monthly expense reports for accounting purposes.
Education
Bachelor of Science - Physical and Biological Anthropology
Arizona State University
05.2025
Massage Therapy - Therapeutic Massage
Career and Technology Education Centers of Licking County
01.2018
License - Real Estate
Hondros College of Business
01.2004
Skills
- Sales and fundraising strategies
- Curriculum Development and Teaching
- Nonprofit management
- IT Support and Technical Problem-Solving
- Licensed Massage Therapist and Reiki Master
- Resource development
- Marketing and communications
- Board relations
- Fundraising expertise
- Donor stewardship
- Business planning
- Policy administration
- Research and analysis
- Cultural history
Certification
- IT Support Professional
- Linux
- Evolutionary Medicine
- Licensed Massage Therapist
Community Service
- Ordained minister, officiating weddings and funerals with compassion and professionalism.
- Active volunteer in community outreach and wellness initiatives.
Languages
French, Professional Working Proficiency
Military Service
United States Air Force, Served with distinction, developing leadership and teamwork skills that continue to inform my professional endeavors.
Languages
French
Limited
References
References available upon request.
Timeline
Elementary School Teacher
Brice Christian Academy
11.2024 - Current
Middle School Science Teacher
Performance Academies
02.2024 - 11.2024
Long-Term Substitute Teacher
Pickerington Local School District
08.2022 - 10.2023
Licensed Massage Therapist/Reiki Master
Ophelia Fey Wellness
07.2018 - 05.2024
Information Technology Analyst
Nationwide Financial
10.2016 - 11.2017
Service Analyst
Ascena Retail Group, Inc.
05.2015 - 10.2016
Manager/Instructor
Premier Martial Arts International
09.2005 - 01.2012
Bachelor of Science - Physical and Biological Anthropology
Arizona State University
Massage Therapy - Therapeutic Massage
Career and Technology Education Centers of Licking County
License - Real Estate
Hondros College of Business
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