Shelly Bohlinger
Albany,GA
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Michaels Craft Store
07.2025 - Current
- Led customer service initiatives to enhance satisfaction and engagement.
- Developed training programs for staff to improve product knowledge and service delivery.
- Implemented feedback systems to gather insights and drive operational improvements.
- Analyzed customer trends to optimize inventory management and product offerings.
- Streamlined processes for resolving customer complaints, enhancing response times and resolution rates.
- Mentored team members in best practices for exceptional customer interactions and service excellence.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Front Office Manager
Hampton Inn By Hilton
06.2019 - 05.2021
- Supervised front office operations, ensuring exceptional guest experiences and efficient service delivery.
- Trained and mentored front desk staff, promoting a culture of excellence and teamwork.
- Implemented process improvements that enhanced check-in/check-out efficiency and reduced wait times.
- Managed reservations system, optimizing occupancy rates and revenue generation strategies.
- Resolved guest complaints promptly, enhancing satisfaction ratings and fostering loyalty.
- Coordinated with housekeeping to ensure room readiness aligned with guest arrivals and preferences.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Owner/Operator
Largo Motel and Restaurant
01.2015 - 01.2017
- Mountain Ice Pie town, NM
- Owner/Operator
- Supervised daily operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored new staff on menu knowledge and service protocols.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Developed and implemented service standards to enhance guest experiences.
Retail Training Store Manager
Dollar General
02.2006 - 06.2013
- Managed retail store and supervised employees.
- Executed daily operations of retail stores.
- Planned and prepared work schedules, assigning employees to specific tasks.
- Wrote, designed and produced schedules according to company needs.
- Formulated pricing policies on merchandise according to requirements for profitability of store operations.
- Trained and managed employees and store manager trainees, achieved significant improvements in their productivity.
- Prepared and directed workers preparing merchandise displays and advertising copy.
- Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions.
- Ordered merchandise and prepared requisitions to replenish merchandise on hand.
- Supervised employees, scheduled work hours, resolved conflicts, determined salaries.
- Ensured compliance of employees with established security, sales and record keeping procedures and practices.
- Successfully managed and was the opening manager for seven of the local stores.
- Successfully handled shrink.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed promotional displays and merchandising strategies to drive sales and enhance customer engagement.
- Completed routine store inventories.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Implemented inventory management strategies, reducing stock discrepancies and improving accuracy.
- Streamlined operational processes, increasing efficiency and reducing waste in daily activities.
- Ensured compliance with company policies and safety standards, maintaining a secure shopping environment.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty through quality service.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Structured and maintained a clean and orderly store to become the model store for the district.
- Interviewed, hired and trained employees.
- Spearheaded model store standards for the district.
- Directed daily store operations to ensure efficient workflow and optimal customer service.
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
Manager
Applebees
07.1996 - 11.2005
- Managed all daily operations of the restaurant.
- Coordinated activities among various departments such as kitchen, dining room, and banquet operations.
- Managed inventory and ordering of food, equipment and supplies.
- Arranged for routine maintenance and upkeep of the restaurant, its equipment, and facilities.
- Managed all administrative and human-resource functions of the business, including recruiting new employees, monitoring employee performance, and training.
- Chose suppliers for best quality and most competitive cost.
- Placed orders with distributors and scheduled delivery of fresh food and supplies.
- Planned for routine services such as linen service and heavy-duty cleaning of kitchen equipment.
- Ensured compliance with all regulatory requirements and facilitated inspections.
- Directed the cleaning of the dining areas and washing of tableware, kitchen utensils, and equipment to comply with company and government sanitation standards.
- Kept employee work records, prepared payroll, and completed paperwork to comply with licensing laws and reporting requirements of tax, wage and hour, unemployment compensation, and social security laws.
- Utilized computers to track orders, manage inventory, and process payments.
Processor
Amazon
2022 - 2025
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Developed expertise in various processing systems for increased efficiency and accuracy.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Contributed to the achievement of department goals through consistent high-quality work.
Education
Medical -
Northwest Mississippi Community College
Southaven, MS01.1994
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
Certification
- Notary Public
- January 2016 to December 2020
Timeline
Customer Experience Manager
Michaels Craft Store
07.2025 - Current
Front Office Manager
Hampton Inn By Hilton
06.2019 - 05.2021
Owner/Operator
Largo Motel and Restaurant
01.2015 - 01.2017
Retail Training Store Manager
Dollar General
02.2006 - 06.2013
Manager
Applebees
07.1996 - 11.2005
Processor
Amazon
2022 - 2025
Medical -
Northwest Mississippi Community College