Shelly Boopor
St. George,UT
Overview
39
39
years of professional experience
Work History
Claims & Employee Relations Liaison
Harman Management Corporation
Campbell , CA
08.1990 - Current
- Facilitated claims resolution for approximately 360 franchise restaurants, liaising among employees, insurance, managers, and doctors.
- Streamlined communication for Spanish-speaking employees during claims to ensure accurate assistance.
- Directed employee complaints to appropriate personnel for thorough investigation, enhancing workplace relations.
- Coordinated multiple projects in Real Estate Department to support overall organizational objectives.
- Facilitated program dispersal in Human Resource Department, addressing restaurant managers' needs and policy inquiries.
Animal Technition
Guard Dog Security
Bay Area , CA
01.1988 - 08.2025
- Managed and cared for 8-10 guard dogs, ensuring timely delivery to assignments and efficient retrieval post-shift.
Customer Service Representative
KFC Restaurant
Freemont, Sacramento, Provo, Mountain View, CA & UT
06.1986 - 08.1990
- Shift Supervisor, managing the overall flow of business and customer service and food prep.
- Managing the cash register money, counting down the money at the end of the night. Delivery of the deposit to the bank. Inventory of all the products and items needed to run the restaurant.
- Preparing of food products to open the restaurant and managing the cleaning to close the restaurant.
Customer Service
Sizzler Restaurant
Freemont, CA
01.1988 - 10.1989
- Processed customer orders efficiently, preparing drinks and food items to enhance service quality.
Education
General Education
Ohlone Jr. College
Fremont, CA08-1985
High School Diploma -
Mission San Jose HS
Freemont, CA05-1985
Some College (No Degree) - Computer Art, Fine Art Sculpture, Product Design
Academy of Art University
San Francisco, CASkills
- Claims resolution
- Employee relations
- Communication skills
- Project management
- Policy administration
- Conflict resolution
- Customer service
- Team collaboration
- Bilingual communication
- Data entry
- Time management
- Investigative skills
Languages
English
Professional
Spanish
Professional
Italian
Elementary
Volunteer Service
- Served a religious mission in Argentina for a year & 1/2. I taught people the gospel of Jesus Christ, Taught classes at church, did service projects including painting houses and also visited members of the church daily.
Timeline
Claims & Employee Relations Liaison
Harman Management Corporation
08.1990 - Current
Animal Technition
Guard Dog Security
01.1988 - 08.2025
Customer Service
Sizzler Restaurant
01.1988 - 10.1989
Customer Service Representative
KFC Restaurant
06.1986 - 08.1990
General Education
Ohlone Jr. College
High School Diploma -
Mission San Jose HS
Some College (No Degree) - Computer Art, Fine Art Sculpture, Product Design
Academy of Art University