Shelly Buffington
Pottstown,PA
Summary
Experienced professional independently collecting over $200 million in premiums per year with a zero bad debt record. My 30 years experience in past due balance management and exceptional customer service fostered strong agent/carrier relationships. My approach combines organization with proactive problem-solving, ensuring efficient account reconciliation and customer satisfaction.
Experienced lead in Licensing, Producer Agreements and Carrier appointments
Overview
24
24
years of professional experience
Work History
Collections Manager
McKee Risk Management
09.2001 - 11.2025
- Researched accounts and completed due diligence to resolve collection problems for both agency and direct bill.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments ACH/Wire/Checks from all agents and carriers
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Established strong relationships with our agents, fostering open communication channels for effective resolutions of premiums past due.
- Generated and emailed updated statements as payments are received.
- Proactive and collaborated with all departments to address customer disputes and resolve any billing issues promptly.
- Developed procedures for audits due to keep current to carrier
- Lead for Licensing, Producer Agreements, E&O and Carrier appointments for all agents
- Handled all carrier AP payments.
- Posted all direct bill commissions from carriers
- Bill agents any direct bill commissions due
Education
High School Diploma -
Archbishop John Carroll
Radnor, PA06-1985
Skills
- Collections management
- Customer service management
- Exceptional organization
- Billing
- Account reconciliation
- Audits
- Attention to detail
- Problem-solving abilities
- Staff training
Timeline
Collections Manager
McKee Risk Management
09.2001 - 11.2025
High School Diploma -
Archbishop John Carroll