Shelly Camarillo
San Angelo,TX
Summary
Adept at navigating complex customer issues, I enhanced client satisfaction at Performant Recovery by mastering software systems and reducing hold times. My culinary expertise at San Angelo Country Club improved pastry quality through efficient production techniques. Skilled in customer relationship management and problem-solving, I excel in high-pressure environments, ensuring quality and efficiency.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Performant Recovery
04.2018 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Pasteur Chef
Peppercorn
04.2014 - 12.2017
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Pastry Chef
San Angelo Country Club
04.2014 - 12.2017
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
Education
Lake View
San Angelo, TX2000
Skills
Problem-solving skills
Timeline
Call Center Representative
Performant Recovery
04.2018 - Current
Pasteur Chef
Peppercorn
04.2014 - 12.2017
Pastry Chef
San Angelo Country Club
04.2014 - 12.2017
Lake View
Similar Profiles
Veronica TalaveraVeronica Talavera
HealthCare Billing and Recovery Specialist at Performant RecoveryHealthCare Billing and Recovery Specialist at Performant Recovery
Michele TolentinoMichele Tolentino
Team Manager at Performant Recovery Inc.Team Manager at Performant Recovery Inc.
Ines FuentezInes Fuentez
Customer Service Representative at Immediate Credit RecoveryCustomer Service Representative at Immediate Credit Recovery
Tamitha SchroederTamitha Schroeder
Key Support Liaison (KSL) at Goodfellow AFB, 315 TRSKey Support Liaison (KSL) at Goodfellow AFB, 315 TRS
Colton BeardColton Beard
Driver at Fox PropaneDriver at Fox Propane