Shelly Camarillo
San Angelo,TX
Summary
Adept at navigating complex customer issues, I enhanced client satisfaction at Performant Recovery by mastering software systems and reducing hold times. My culinary expertise at San Angelo Country Club improved pastry quality through efficient production techniques. Skilled in customer relationship management and problem-solving, I excel in high-pressure environments, ensuring quality and efficiency.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Performant Recovery
San Angelo, TX
04.2018 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Pasteur Chef
Peppercorn
San Angelo Tx
04.2014 - 12.2017
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Pastry Chef
San Angelo Country Club
San Angelo Tx
04.2014 - 12.2017
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
Education
Lake View
San Angelo, TX2000
Skills
Problem-solving skills
Customer Support
Data Entry
Customer Service
Call Center Customer Service
Verbal and written communication
Resolving issues
Inbound phone calls
Call Center Operations
Communicating with clients
Customer communications
Call Control
Answering questions
Complaint resolution
Gathering information
Payment Processing
Product Knowledge
Appointment Scheduling
Calm disposition
Building rapport
Account updating
Customer service optimization
Inbound Phone Call Management
Quality Control
Customer Relationship Management
Database Research
Logging call information
Training experience
Quality Assurance Controls
System Documentation
Quality Assurance
Account Management
Documentation And Reporting
Performance Improvement
Record preparation
Number WPM
Computer Skills
Teamwork and Collaboration
Inbound Call Management
Calm and Professional Under Pressure
Calm Under Pressure
Problem Resolution
Understanding Customer Needs
Microsoft Office
Customer Relations
Professional telephone demeanor
Call Documentation
Work Prioritization
Multi-Line Phone Systems
Administrative and Office Support
Customer Data Confidentiality
Timeline
Call Center Representative
Performant Recovery
04.2018 - Current
Pasteur Chef
Peppercorn
04.2014 - 12.2017
Pastry Chef
San Angelo Country Club
04.2014 - 12.2017
Lake View