Shelly Campbell
Johnston
Overview
45
45
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Agent
America Airlines
Des Moines
04.2014 - 04.2024
- Customer service agent at the ticket counter and at the gates worked with passengers who had flight issues, checked passengers in and put passengers on the airplane
- Assisted customers with flight bookings and itinerary changes.
- Provided information on airline policies and procedures to travelers.
- Collaborated with team members to enhance customer service strategies.
Merchandiser
Cottage Garden nursery
Des Moines
03.2007 - 12.2015
- Managed inventory levels for seasonal plants and gardening supplies.
- Coordinated product displays to enhance customer engagement and sales appeal.
- Trained staff on proper merchandising techniques and product knowledge.
Sales Consultant
Light Expressions By Shaw
Waukee
02.2002 - 02.2007
- Assisted customers in selecting lighting solutions for residential and commercial spaces.
- Demonstrated product features and benefits to enhance customer understanding.
- Collaborated with design teams to create customized lighting plans for projects.
Showroom manager and buyer for Lighting showroom
Springfield electric supply the lighting center
Champaign
07.1995 - 10.2002
- Managed daily operations of showroom and ensured optimal product presentation.
- Trained staff on customer service techniques and product knowledge.
- Coordinated inventory management and assisted with stock replenishment.
Outside Sales Representative
Creative Lighting
Saint Paul
05.1983 - 06.1993
- Developed relationships with clients to understand their lighting needs.
- Conducted product demonstrations to showcase lighting solutions effectively.
- Collaborated with design teams to create customized lighting plans.
- Educated customers on energy-efficient lighting options and benefits.
- Attended industry trade shows to promote products and network with potential clients.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
Bartender and food service
Marion bar and Grill
Menomonie
08.1979 - 05.1983
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Maintained cleanliness of bar area and ensured proper sanitation practices.
- Provided excellent customer service by engaging patrons and addressing inquiries.
- Collaborated with kitchen staff to coordinate food and beverage service efficiently.
Education
Bachelor of Science - Interior Design
University of Wisconsin Stout
Menomonie, WI 08.1979 - 05.1983
Timeline
Customer Service Agent
America Airlines
04.2014 - 04.2024
Merchandiser
Cottage Garden nursery
03.2007 - 12.2015
Sales Consultant
Light Expressions By Shaw
02.2002 - 02.2007
Showroom manager and buyer for Lighting showroom
Springfield electric supply the lighting center
07.1995 - 10.2002
Outside Sales Representative
Creative Lighting
05.1983 - 06.1993
Bartender and food service
Marion bar and Grill
08.1979 - 05.1983
Bachelor of Science - Interior Design
University of Wisconsin Stout
08.1979 - 05.1983