Shelly Campeau
Turtle Lake,WI
Summary
Dynamic Housekeeping Supervisor with a proven track record at Holiday Inn Express, excelling in staff training and inventory management. Enhanced guest satisfaction through effective problem-solving and quality assurance. Skilled in cleaning techniques and fostering team motivation, ensuring high standards of cleanliness and safety compliance.
Overview
2025
2025
years of professional experience
Education
GED - Basic
Central High
Saint Paul, MN04.2010
Work History
Housekeeping Supervisor Manager
Holiday Inn Exspress
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Implemented inventory management system for cleaning supplies, optimizing stock levels.
- Coordinated scheduling for housekeeping team to maximize efficiency and coverage.
- Directed daily housekeeping activities to ensure adherence to cleanliness guidelines.
- Conducted inspections to maintain high-quality service and guest satisfaction ratings.
- Resolved guest complaints promptly, improving overall customer experience in the hotel.
- Collaborated with management to establish standard operating procedures for housekeeping tasks.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeper Manager
Hilton Garden Inn Hotel
Dhs Professional
Bridges Marketing Group
01.2023 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Staff scheduling
- Cleaning techniques
- Training and mentoring
- Health and safety compliance
- Staff training and development
- Cleaning bathrooms
- Quality improvements
- Customer relationship management
- Sanitation standards
- Sorting and washing laundry
- Chemical handling
- Ordering cleaning supplies
- Quality assurance controls
- Supply inventory management
- Document control
- Employee evaluations
- Staff evaluations
- Performance improvements
- Waste disposal
- Report generation
- Data archiving
- Quality assurance
- Invoice processing
- Team building
- Staff motivation
- Inventory control
- Performance metrics tracking
- Employee engagement
- Turndown service
- Room occupancy verification
- Cost reduction strategies
- Quality assurance and control
- Problem-solving
- Team guidance and motivation
- Facilities maintenance
- Clear communication
- Work inspection
- Staff training
- Creative thinking
- Decision-making
- Microsoft office
- Customer relations
- Facility inspection
Accomplishments
Always on time the best house manager in 10 years
Timeline
Dhs Professional
Bridges Marketing Group
01.2023 - 12.2024
Housekeeping Supervisor Manager
Holiday Inn Exspress
Housekeeper Manager
Hilton Garden Inn Hotel
GED - Basic
Central High