Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Carlson

Frankton,IN

Summary

Dynamic Housekeeping Supervisor at Envive Healthcare of Anderson, adept at enhancing quality through rigorous compliance and staff training. Proven ability in task delegation and staff scheduling, fostering a motivated team. Committed to maintaining high sanitation standards while ensuring exceptional guest relations and safety compliance.

Overview

28
28
years of professional experience

Work History

Housekeeping Supervisor

Envive Healthcare of Anderson
10.2023 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Home Health Aide

Advantage Home Health Care Inc
04.2019 - 06.2022

Home Health Aide

Above and Beyond Home Care
05.2014 - 09.2019

Direct Support Professional

ResCare
07.2006 - 09.2007
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Direct Support Associate

Normal Life of Sheridan
05.2001 - 06.2005
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Reduced behavioral issues with consistent reinforcement of positive behaviors through praise and rewards systems.
  • Developed strong relationships with families, updating them regularly on their loved ones'' progress and addressing any concerns proactively.

Tech

New Horizons
06.1997 - 10.2001
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Education

Bachelor Of Science - Correctional Support Program Services

University of Phoenix
Tempe, AZ
12.2024

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Training and mentoring
  • Task assignment
  • Staff scheduling
  • Health and safety compliance
  • Staff training and development
  • Cleaning bathrooms
  • Task delegation
  • Department coordination
  • Customer relationship management
  • Quality improvements
  • Quality assurance controls
  • Document control

Timeline

Housekeeping Supervisor

Envive Healthcare of Anderson
10.2023 - Current

Home Health Aide

Advantage Home Health Care Inc
04.2019 - 06.2022

Home Health Aide

Above and Beyond Home Care
05.2014 - 09.2019

Direct Support Professional

ResCare
07.2006 - 09.2007

Direct Support Associate

Normal Life of Sheridan
05.2001 - 06.2005

Tech

New Horizons
06.1997 - 10.2001

Bachelor Of Science - Correctional Support Program Services

University of Phoenix

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Shelly Carlson