Shelly Ciaramella
Summary
Professional, successful, registered nurse with well-rounded knowledge gained through increasingly responsible positions over 33 years of nursing. Experience in various area of Management , Program Development , Discharge Planning , Marketing , and Staff Nursing . Known as a strategic thinker and collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
33
33
years of professional experience
Work History
Sr. Manager, Complex Care Team
UPMC Care Coordination And Discharge Planning
02.2023 - Current
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Provided strong leadership to enhance team productivity and morale.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
Sr. Manager, Business Dev. Post Acute Services
UPMC Sr Communities/ UPMC Rehab Institute
01.2016 - 07.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach.
Sr Manager, Client Relations, Program Dev. & CAO
UPMC Sr Communities
09.2009 - 01.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly and maintaining open lines of communication
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Registered Nurse Clinical Liaison
UPMC Sr Communities
03.2005 - 09.2009
- Enhanced patient outcomes by implementing evidence-based care plans and collaborating with interdisciplinary teams with system hospitals.
- Reduced hospital readmission rates by providing comprehensive discharge planning and post-acute care coordination.
- Streamlined communication between hospital staff, patients, and families to ensure timely updates and smooth transitions of care.
- Increased patient satisfaction scores through empathetic listening, addressing concerns, and offering tailored education on conditions and treatments.
- Managed complex cases involving multiple comorbidities, coordinating appropriate resources for optimal patient management.
- Improved efficiency in the admissions process by developing a standardized system for collecting essential information from incoming patients.
- Facilitated collaboration among healthcare providers through regular interdisciplinary meetings, fostering a team approach to patient care.
- Strengthened relationships between the facility and community partners by participating in outreach events and promoting available services to local residents.
- Conducted thorough assessments of newly admitted patients to determine individual needs, establish baseline data, and develop personalized care plans accordingly.
Registered Nurse Clinical Liaison
Integrated Health Services
03.2003 - 03.2005
- Education of families, patients, and accounts about facility services, and capabilities.
- Review patient records to identify appropriate plan of care for post acute transition
- Coordinate with admissions Director and Care Manager a discharge plan to convert referral into admission.
- Establish and maintain contacts with referring healthcare professionals,associations, businesses and other staff.
- Identify and recommend the development of new services or products to increase census.
Clinical Nurse Coordinator/Infection Control Nurse
Integrated Health Services
02.2002 - 03.2003
- Improved patient outcomes by developing and implementing individualized care plans for complex subacute patient care in a skilled nursing setting
- Coordinated and managed first ventricular assist device program in post acute setting.
- Developed and managed long term vent program. Created interdisciplinary collaboration with Respiratory Care staff through effective communication and coordination of patient care.
- Mentored and supervised nursing staff, fostering professional growth and development. Streamlining nursing workflow processes for increased efficiency in clinical operations.
- Accountable for facility wide infection control data collection, tracking and reporting.
Cardiac Rehab Nurse
Morristown Memorial Cardiac Health Center
09.1998 - 02.2002
- Develop plans of care, evaluate and assess cardiac patients through exercise.
- Communicate with CT Surg team status of post surgical rehab progression.
Program Coordinator, Pulmonary Wellness & Rehab.
Morristown Memorial Hospital
08.1996 - 02.2002
- Developed and implemented outpatient Pulmonary Rehabilitation program, maintenance program and patient support group.
- Manage multidisciplinary approach to care for participants including education and direct patient care
- Coordinate benefits for authorization and reimbursement
- Manage patient appointments and coordinate physician coverage.
- AACVPR Member
Respiratory Care Department Procedures Nurse
Morristown Memorial Hospital
09.1996 - 07.1998
- Manage bronchoscopy suite and equipment, schedule procedures, educate patients and assists physicians.
- Coordinator hospital Conscious Sedation Program
- Accountable for hospital wide departmental compliance of JCAHO recommendations for conscious sedation
- Responsible for QI data collection and reports to hospital QI team for conscious sedation
- Coordinator FEES program
- Nurse Representative for COPD Critical Pathway
- RN representative for Pulmonary Section
- Respiratory Nurses Society and American Association for Respiratory Care
Charge Nurse, Respiratory / Vent Unit
Morristown Memorial Hospital
04.1993 - 09.1996
- Clinical II Charge Nurse preceptor
- Nurse representative to a multidisciplinary task force for development of 10 bed respiratory step down unit.
- Develop and provide plans of care patient requiring complex vent management.
- Responsible for oversight of weaning protocols and implementation
Grad/Staff Nurse, Neuro Step Down/ Med- Surg
Morristown Memorial Hospital
08.1991 - 04.1993
- Develop and provide a plan of care to meet physical, mental and emotional needs of patient.
Education
Associate Degree in Nursing - Nursing
Clarion University of Pennsylvania
Clarion, PA05.1991
Allied Health - Athletic Training
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Stakeholder Engagement
- Process Improvement
- Cross-functional Team Coordination
- Customer Relationship Management
- Project Management
- Business Development
- Conflict Resolution
- Team Leadership
Timeline
Sr. Manager, Complex Care Team
UPMC Care Coordination And Discharge Planning
02.2023 - Current
Sr. Manager, Business Dev. Post Acute Services
UPMC Sr Communities/ UPMC Rehab Institute
01.2016 - 07.2022
Sr Manager, Client Relations, Program Dev. & CAO
UPMC Sr Communities
09.2009 - 01.2016
Registered Nurse Clinical Liaison
UPMC Sr Communities
03.2005 - 09.2009
Registered Nurse Clinical Liaison
Integrated Health Services
03.2003 - 03.2005
Clinical Nurse Coordinator/Infection Control Nurse
Integrated Health Services
02.2002 - 03.2003
Cardiac Rehab Nurse
Morristown Memorial Cardiac Health Center
09.1998 - 02.2002
Respiratory Care Department Procedures Nurse
Morristown Memorial Hospital
09.1996 - 07.1998
Program Coordinator, Pulmonary Wellness & Rehab.
Morristown Memorial Hospital
08.1996 - 02.2002
Charge Nurse, Respiratory / Vent Unit
Morristown Memorial Hospital
04.1993 - 09.1996
Grad/Staff Nurse, Neuro Step Down/ Med- Surg
Morristown Memorial Hospital
08.1991 - 04.1993
Associate Degree in Nursing - Nursing
Clarion University of Pennsylvania
Allied Health - Athletic Training
Slippery Rock University of Pennsylvania
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