Shelly Clark

Supported providers and members in resolving insurance claims.

Provided clarity on insurance coverages

Communicated processes for things such as preapprovals, denials, medical policies, etc.

• Managed high volume of calls, ensuring timely and accurate responses to customer requests.
• Coordinated with cross-functional teams to address complex customer issues effectively.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Lead a team of children's ministry staff and volunteers that provided service to 900 kids from 0-12 years old. I directly oversaw 6 paid staff and 200 volunteers.
• Manage volunteer room assignments and give general direction for assigned weekend service
• Shepherd volunteers and minister to needs
• Evaluate team members' areas of giftedness and place them in appropriate roles
• Recruit new volunteers to the ministry
• Identify and train an apprentice to assist in managing weekend service
• Give continued training and cast ministry vision to staff and volunteers
• Plan and implement community events such as Easter eggs hunts and Harvest Festivals
• Plan and run Summer Camp