Shelly Clark
St Louis,MO
Summary
Dynamic Head Bartender at Arena Bar and Grill with proven expertise in inventory management and conflict resolution. Successfully enhanced customer satisfaction through effective problem-solving and communication skills. Demonstrated leadership in staff scheduling and responsible alcohol service, ensuring a safe and enjoyable environment for patrons.
Overview
15
15
years of professional experience
Work History
Bar Manager/Head Bartender
Arena Bar
St Louis, MO
04.2021 - Current
- Resolved customer complaints professionally while adhering to company policies and procedures.
- Enforced responsible alcohol service by monitoring consumption and verifying patron ages.
- Organized staff scheduling, including vacation and sick leave management.
- Conducted inventory checks for all beverages and cocktail ingredients regularly.
- Managed daily bar operations to ensure smooth service and customer satisfaction.
Bartender
Handlebar Diner
St Louis, MO
04.2018 - 08.2021
- Cleansed glasses with sanitizing solution after each use to ensure hygiene standards.
- Resolved customer complaints professionally, enhancing overall satisfaction.
- Stocked ice bins and coolers throughout shift to maintain service efficiency.
- Greeted customers warmly, delivering excellent service consistently.
- Performed opening and closing duties, including restocking supplies efficiently.
Bartender
Up-Down STL
St Louis, Missouri
06.2019 - 03.2021
- Monitored 50+ draft beers
- Opened Up-Down when it was brand new
- Maintained cleanliness and organization of bar area during peak hours.
- Assisted customers with menu selections and provided excellent service.
Bartender
Siam STL
St Louis, Missouri
01.2016 - 11.2018
- Mixed cocktails and served beverages to guests promptly.
- Handled cash transactions and processed payments efficiently.
- Adhered to safe work practices such as proper lifting techniques when stocking shelves or transporting items within the club area.
- Assisted in setting up events including arranging glassware, garnishes, ice buckets.
Promotional Brand Ambassador
The Adamo Agency
St Louis, Missouri
02.2013 - 03.2016
- Engaged customers by promoting products at events and trade shows.
- Demonstrated product features and benefits to enhance customer interest.
- Assisted in setting up displays and ensuring compliance with brand guidelines.
- Distributed promotional materials to attract and inform potential customers.
- Budlight, Fireball, Stell Artois, Jägermeister, Josh Cellars wine were my biggest promotional events.
Cashier
Panera Bread
St Louis, Missouri
05.2011 - 05.2014
- Provide exceptional customer service by addressing inquiries and resolving issues.
- Maintain cleanliness and organization of the cashier area and dining space.
- Operate cash register and handle various payment methods securely and efficiently.
- Assist in training new cashiers on company policies and procedures effectively.
Education
High School Diploma -
Lindbergh High School
St Louis, MO05-2013
Cannabis And Science Operations Program
Saint Louis University
St. Louis, MOUniversity of Missouri
Columbia, MOSkills
- Inventory management
- Responsible alcohol service
- Customer service
- Staff scheduling
- Conflict resolution
- Event planning
- Communication skills
- Problem solving
- Adaptability
- Quality control
- Leadership skills
- POS system proficiency
- Cash handling expertise
Affiliations
- Raquestball
- Kickball
Timeline
Bar Manager/Head Bartender
Arena Bar
04.2021 - Current
Bartender
Up-Down STL
06.2019 - 03.2021
Bartender
Handlebar Diner
04.2018 - 08.2021
Bartender
Siam STL
01.2016 - 11.2018
Promotional Brand Ambassador
The Adamo Agency
02.2013 - 03.2016
Cashier
Panera Bread
05.2011 - 05.2014
High School Diploma -
Lindbergh High School
Cannabis And Science Operations Program
Saint Louis University
University of Missouri