Shelly Cummings
SLC,UT
Summary
Dedicated professional with 10+ years of diverse experience and a recently earned bachelor's degree. Excited to apply newly acquired knowledge and skills to contribute to team success. Possesses a self-motivated work ethic that drives effective performance in independent and collaborative team settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Odyssey House – Women’s Mental Health
03.2023 - 10.2024
- Streamlined onboarding for incoming Behavioral Health Techs
- Cultivated client relationships to build trust
- Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings
- Ensured adherence to organizational guidelines in maintaining client records
- Maintained organized filing system for records and correspondence
- Delivered administrative support to management team, preparing detailed reports
Collections Specialist
R1 RCM (On behalf of IHC)
12.2018 - 01.2023
- Managed different software applications to complete work assignments
- Effectively communicated essential details about insurance plans, billing procedures, and patient assistance programs
- Provided high-quality customer service by listening to patients and using problem-solving.
- Maintained exceptional quality standards, achieving monthly top collection rankings
- Worked in a team to devise new strategies
- Conducted training sessions for new recruits
- Facilitated customized repayment options to suit different financial situations
Support Staff House Manager
Renaissance Ranch Drug Rehab
10.2017 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Automated routine administrative tasks to boost operational efficiency
- Cultivated a positive workplace resulting in improved team contentment
- Aided in developing and implementing strategies to improve the admissions process
- Maintained inventory of medications, supplies, and equipment
Education
Bachelor’s Degree - Professional Studies
BYU-I
07-2024
Skills
- Appointment Scheduling
- Calendar Management
- Office Administration
- Flexible and Adaptable
- Proactive Time Management
- Organizational Skills
- Mental Health Awareness
- Motivational Interviewing
- Peer Advocacy
- Behavioral Management
- Comprehensive Recovery Strategies
Certification
- Certified Peer Support Specialist
- Direct Client Care Program (DCCP)
- Motivational Interviewing
- Business & Leadership
- Social Media Marketing
Timeline
Certified Peer Support Specialist
Odyssey House – Women’s Mental Health
03.2023 - 10.2024
Collections Specialist
R1 RCM (On behalf of IHC)
12.2018 - 01.2023
Support Staff House Manager
Renaissance Ranch Drug Rehab
10.2017 - 11.2018
- Certified Peer Support Specialist
- Direct Client Care Program (DCCP)
- Motivational Interviewing
- Business & Leadership
- Social Media Marketing
Bachelor’s Degree - Professional Studies
BYU-I
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