Shelly Curtis
Vanguard Gastroenterology
Bayside,NY
1
Certification
13
years of professional experience
Healthcare professional with extensive administrative and management expertise. Demonstrated success in medical billing, office management, and team leadership roles. Proven track record of optimizing revenue cycle operations and fostering positive patient experiences.
Work History
Medical Billing Specialist A/R
3 Years 9 Months- Managed accounts receivable by following up on unpaid claims and sending appeal letters, contributing to revenue recovery.
- Communicated with patients about outstanding balances, enhancing payment clarity and patient satisfaction.
- Proficiently handled billing for office and specialist visits, ensuring accurate and timely submissions.
- Facilitated payment posting and maintained meticulous records of financial transactions.
- Communicated with patients regarding outstanding balances.
- Arranged payment plans for outstanding balances.
- Facilitated payment posting and maintained accurate financial records, ensuring efficient billing processes.
Billing Manager/Office Manager
1 Year- Orchestrated budget planning and resource allocation for contracts, equipment, and supplies, optimizing operational efficiency.
- Supervised staff performance and enforced office policies and procedures to ensure seamless operations.
- Supervised staff performance and enforced office policies and procedures to ensure seamlessoperations.
- Conducted hiring, training, and scheduling of personnel, fostering a cohesive and productive work environment.
- Processed payroll for employees on a bi-weekly basis.
- Followed up on unpaid or underpaid claims for reconsideration of payment.
- Cultivated strong relationships with vendors and healthcare providers, contributing to business growth and customer satisfaction.
- Filed claims for durable medical equipment to secure reimbursements.
- Created marketing strategies to help increase sales.
Medical Billing Manager
3 Years 9 Months- Streamlined claim processing procedures, ensuring timely submissions and minimizing revenue loss.
- Implemented effective communication strategies to educate patients on insurance coverage and financial responsibilities.
- Oversaw surgical scheduling and maintained physician calendars, optimizing appointment coordination and patient flow.
- Conducted thorough reviews of clinician charts to ensure compliance with medical standards and billing regulations.
- Provided leadership and mentorship to front office staff, driving performance excellence and team cohesion.
- Managed medical assistants by developing efficient work schedules and overseeing daily tasks. by creating work schedules and an efficient work flow.
- Coordinated surgical schedules by aligning physician availability with hospital staff and resources. the physicians schedule with hospital personal by scheduling open availability and submitting medical clearance for all procedures.
Business Development Representative
4 Years 3 Months- Executed sales strategies and client outreach initiatives, resulting in increased customer engagement and retention.
- Provided exceptional customer service, addressing inquiries and resolving concerns to enhance overall satisfaction.
- Collaborated with cross-functional teams to develop and deliver promotional materials and marketing campaigns.
- Utilized effective communication skills to build rapport with clients and drive sales of products and services.
Education
Bachelor of Fine Arts - Public Administration
Skills
Medical coding
Medical billing software
Medical terminology
EMR systems
Communication
Customer service
Staff supervision
Organizational skills
Administrative support
Microsoft Excel
Microsoft Word
Human resources
Business development
Plastic surgery
Certification
Certified Medical Reimbursement Specialist
Personal Information
Title: Healthcare professional with extensive administrative and management expertise
Timeline
Medical Billing Specialist A/R
Vanguard Gastroenterology
10.2022 - 07.2026Read More
Billing Manager/Office Manager
Parnas Medical Supply
10.2021 - 10.2022Read More
Medical Billing Manager
Clarity Surgical & Weight Loss Solutions
01.2018 - 10.2021Read More
Business Development Representative
Mercedes-Benz
10.2013 - 01.2018Read More
Norfolk State University
Bachelor of Fine Arts from Public Administration
Read More