Shelly Garth
Raytown,MO
Summary
Dynamic operations coach with a proven track record in enhancing customer satisfaction and team performance. Skilled in data analysis, training development, and cross-functional collaboration, dedicated to implementing best practices and driving continuous improvement.
Overview
4
4
years of professional experience
Work History
Operation Specialty Coach
Best Buy
Overland Park, Kansas
01.2024 - Current
- Conducted weekly operational assessments across micromarket, delivering actionable feedback to general managers and store teams.
- Facilitated weekly meetings with specialty coaching team to assess performance and develop strategies for improvement.
- Established team of specialty coach captains at micro level to strengthen strategy implementation and foster self-sufficiency.
- Networked with top talent across marketplace to encourage sharing of best practices.
- Provided actionable feedback to corporate support team on application usage in store-level processes.
Experience Manager
Best Buy
Overland Park, Kansas
09.2022 - Current
- Enhanced customer experiences, leading to increased satisfaction and loyalty.
- Evaluated customer feedback to identify service improvements and enhance overall customer satisfaction.
- Trained staff on product knowledge and customer service techniques, improving service quality.
- Developed comprehensive training materials for new employees, emphasizing best practices.
- Collaborated with cross-functional teams to optimize operational processes.
- Provided guidance to team members on customer service processes and procedures.
- Identified process improvement opportunities through data analysis insights.
- Monitored inventory levels to ensure optimal stock availability.
Education
High School Diploma -
Westran
Huntsville, MO05-2003
Skills
- Leadership and staff development
- Training and coaching
- Process improvement
- Customer experience enhancement
- Cross-functional collaboration
- Sales and operations analysis
- Strategic planning
- Inventory management
Timeline
Operation Specialty Coach
Best Buy
01.2024 - Current
Experience Manager
Best Buy
09.2022 - Current
High School Diploma -
Westran