Shelly Grimshaw
Cedar City,UT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in Aerospace industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Police Support/Records Specialist
Cedar City Police Department
Cedar City, UT
05.2023 - Current
- Process requests from authorized personnel and citizens for access to confidential information.
- Train new staff on record management systems and processes, enhancing team efficiency.
- Locate and retrieved files, assisting public with general information.
- Current TAC for agency-coordinate with BCI- support for all officers through UCJIS-maintain updated training info for all officers and staff.
- SOR Registration lead-track compliance for registered sex offenders.
CSR, Aerospace
Align Precision
Cedar City, UT
01.2011 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Successfully managed large customer
- Trained new staff on record management systems and processes, enhancing team efficiency.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained up-to-date filing systems in accordance with organizational policies.
- Processed requests from authorized personnel for access to confidential information.
Education
High School Diploma -
Burley Senior High School
Burley, ID05.1985
Skills
- Customer service liaison for 13 years, managing PO fulfillment, on time delivery, customer satisfaction
- Report Generation and management of data
- Extensive knowledge in Word, Excel, and data storage
- Management of multiple customer data specific to each company need/requirements
- Highly proficient knowledge of ERP/MRP software (Visual ERP System)
- De-escalation Techniques
- Corrective Action Implementation
- Courteous with extensive phone/conference call proficiency
- Customer Data Confidentiality
- Calm and Professional Under Pressure Able to multi-task in high stress situations
Timeline
Police Support/Records Specialist
Cedar City Police Department
05.2023 - Current
CSR, Aerospace
Align Precision
01.2011 - 03.2023
High School Diploma -
Burley Senior High School
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