Shelly Hammrich
Aberdeen,SD
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
21
21
years of professional experience
Work History
Guest Advocate
Target
Aberdeen, South Dakota
2021.11 - Current
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
Grill Cook
Aramark Food Service
Aberdeen, SD
2018.08 - 2021.10
- Cook fryer foods in fryer, cook on flat grill, prep pizzas for next day.
Bakery Associate
Walmart
Aberdeen, SD
2017.08 - 2018.08
- Bake bread items, stock shelves, take frozen dough out for next day to bake & prep.
Cashier/Cook
Ken's Food Fair
Ipswich, SD
2004.03 - 2017.07
- Cook food like chicken, pizzas, sub sandwiches
- Wait on customers
- Ring up their items and or gas
- Greet customers with a smile
- Open & close store
- Count the cash in the register after shift.
Education
High school diploma -
Ipswich High School
Ipswich, SD05.1990
Skills
- Cooking
- Food Service
- Food Safety
- Food Preparation
- Cleaning Experience
- Kitchen Experience
- Cashiering
- Customer Service
- Payment Processing
- Greeting customers with a warm welcome
- Reservation Processing
- Financial Transactions
- Cash handling experience
Timeline
Guest Advocate
Target
2021.11 - Current
Grill Cook
Aramark Food Service
2018.08 - 2021.10
Bakery Associate
Walmart
2017.08 - 2018.08
Cashier/Cook
Ken's Food Fair
2004.03 - 2017.07
High school diploma -
Ipswich High School