London Williams
Cincinnati
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
09.2024 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Nail Technician
Allure Nails & Spa
05.2024 - 01.2025
- Responded to customer requests and concerns about gel application and nail art designs.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Communicated effectively with management concerning important customer issues.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Cashier Team Lead
Lefty's Cheesteaks
10.2023 - 03.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Used POS system to enter orders, process payments and issue receipts.
Nail Technician
Ivy Nails
04.2019 - 09.2023
- Manicures and pedicures
- Customer service
- Cleaning and stocking
- Taking appointments
Nail Technician
Aqua nail spa
06.2021 - 12.2022
- Customer service (answering phones, taking appointments)
- Manicures and pedicures
- Cleaning (shop duty, sweeping floors, putting colors away, refilling bottles)
Customer Service Representative
Lowe's
04.2018 - 03.2019
- Answering phones
- Transferring customers to departments
- Returning products to the right department
- Checking pick up orders
- Cleaning/ stocking
- Customer service
- Greeted customers
- Managed customer accounts
- Handled reservations
- Conducted customer service surveys
- Resolved customer issues
- Booked appointments for clients
- Operated the cash register
Fragrance Sales Associate
Macy's
08.2017 - 02.2018
- Placed orders
- Up-sold customers
- Conducted credit card transactions through POS System
- Answered incoming calls
- Assisted with returns
- Stocked the floor
- Responsible for store displays
Education
No Degree - Massage Therapy
Cincinnati School of Medical Massage
Blue Ash, OH10-2025
Trade school - Cosmetology
Apollo Career Center
Lima, OH07.2019
High school diploma - undefined
Lima Senior High School
Lima, OH05.2014
High school diploma - Administrative Medical Technology
Lima Senior High
Lima, OH01.2014
Skills
- Stress tolerance
- Complaint handling
- Guest relations
- Exceptional communication
- Cash handling experience
- Computer skills
- Documentation and reporting
- Pedicures
- Cuticle care
- Manicures
- Infection controls
- Gel tips
- Acrylic nails
- Appointment management
- Account updating
- Scheduling
- Complaint resolution
- Proofreading
- Shipping and receiving
- Product demonstration
- Brand education
- POS system operations
- Customer engagement
- Cashier training
- Attention to detail
- Policy enforcement
- Online order picking
- POS systems
- Cash handling
- Team leadership
Accomplishments
- Maximized profits by reducing expenses, renegotiating contracts, and streamlining operations.
- Increased productivity by implementing multiple process improvements.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
Licensed Manicurist - August 2018 to July 2019
- Licensed Healthcare Administration - September 2013 to May 2014
- LMT - Licensed Massage Therapist October 2025
Languages
English
Full Professional
Timeline
Guest Advocate
Target
09.2024 - Current
Nail Technician
Allure Nails & Spa
05.2024 - 01.2025
Cashier Team Lead
Lefty's Cheesteaks
10.2023 - 03.2024
Nail Technician
Aqua nail spa
06.2021 - 12.2022
Nail Technician
Ivy Nails
04.2019 - 09.2023
Customer Service Representative
Lowe's
04.2018 - 03.2019
Fragrance Sales Associate
Macy's
08.2017 - 02.2018
High school diploma - undefined
Lima Senior High School
High school diploma - Administrative Medical Technology
Lima Senior High
No Degree - Massage Therapy
Cincinnati School of Medical Massage
Trade school - Cosmetology
Apollo Career Center
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