Shelly Hargis
Atlanta,GA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Exhibit exceptional ability to provide excellent customer service, build productive relationships, resolve complex issues and win customer loyalty.
Coordinating access to records internally and outside of the organization. Balancing the requirements of business confidentiality, data privacy, and public access.
Proficient in 10 key adding machine, quick books and Excel.
Overview
11
11
years of professional experience
Work History
Office Manager
Amy Fix It, LLC
01.2021 - 08.2023
- Updated reports, managed accounts, and generated reports and invoices for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Cultivated positive rapport with Contractors and Clients to boost company morale and promote employee retention.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
Assistant Wedding Coordinator
Wahoo Grill
10.2020 - 02.2022
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Corresponded with clients to answer questions and resolve issues.
- Performed face-to-face meetings to finalize contract for services and event details.
- Supervised 8 helpers and co-workers.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Trained and supervised event staff to complete tasks on time.
Self Employed Contractor
At Your Service On The Emerald Coast
09.2017 - 10.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Hired and oversaw subcontractors to meet project needs. Using Quick Books to maintain Accounts Receivables and Payables.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Collaborated with clients to define project requirements and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
Independant Sales Coordinator
Vieno Investments Inc
10.2015 - 12.2017
- Maintained long-term relationships with high net-worth clients.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Created effective marketing and trade show material to educate and engage prospective clients in Streaming Device. Across South Eastern United States Military Bases.
Office Administrator
Hy-Tec Landscape & Irrigation Inc.
01.2013 - 02.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
McEachern High School
Powder Springs, Ga05.1982
Skills
- Staff Management
- Staff Hiring
- Bookkeeping
- Office Management
- Billing
- Clear Oral/Written Communication
- Event Coordination
- Project Management
- Financial Accounting
- Customer Relations
- Business Administration
Timeline
Office Manager
Amy Fix It, LLC
01.2021 - 08.2023
Assistant Wedding Coordinator
Wahoo Grill
10.2020 - 02.2022
Self Employed Contractor
At Your Service On The Emerald Coast
09.2017 - 10.2020
Independant Sales Coordinator
Vieno Investments Inc
10.2015 - 12.2017
Office Administrator
Hy-Tec Landscape & Irrigation Inc.
01.2013 - 02.2014
High School Diploma -
McEachern High School
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